蔚来汽车服务团队回应车主反馈的7个问题，表示已经与车主进行了沟通并基本解决了相关问题。车主在购车87天后，发现蔚来EC7存在外部灯光故障、座椅塌陷、香氛系统频繁重置、座椅调节有异响、前挡风玻璃泡棉漏出、维修时间过长未提供代步车以及换电站换电反应迟缓等问题。蔚来方面表示，对于座椅塌陷问题，是由于设计所致，更换座椅可能也不能彻底解决问题。对于其他问题，蔚来服务代表称，问题都跟车主沟通处理了，基本都解决好了。车主也表示，除了香氛系统需要等待系统升级外，其他问题都已经得到解决。蔚来汽车的服务团队承诺会持续优化服务，确保车主的用车体验。
英语如下：
News Title: “NIO Quickly Responds: 7 Defective Vehicles Solved in 87 Days”
Keywords: NIO, Owners, Fault Resolution
News Content:
NIO’s service team has responded to the seven issues reported by owners, stating that they have communicated with the owners and have essentially resolved the related problems. After purchasing an NIO EC7, the owners discovered seven issues within 87 days, including exterior light failures, seat collapses, frequent resets of the fragrance system, unusual noises during seat adjustments, foam leakage from the windshield, excessive repair times without a substitute vehicle, and slow responses at the battery swap stations. NIO has acknowledged that the seat collapse issue was due to design, and even replacing the seats might not fully resolve the problem. Regarding the other issues, a NIO service representative claimed that they have all been communicated with and resolved by the owners. The owners also expressed satisfaction, except for the fragrance system, which requires a system upgrade, all other issues have been resolved. NIO’s service team has pledged to continuously optimize their service to ensure a positive driving experience for their customers.
【来源】https://www.ithome.com/0/788/828.htm
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