随着暑运的到来，机票预订量激增，机票退改签骗局也随之频发。近日，有多名旅客在预订机票后遭遇诈骗，骗子通过准确的信息冒充航空公司工作人员，诱导旅客进行退款操作，从而骗取钱财。
据中国航信相关负责人介绍，机票预订过程中涉及多个主体，任何一个环节的信息保护不到位都可能导致旅客个人信息泄露。为此，中国航信已采取措施，分批次对机票分销系统个人使用工作号开启登录短信验证功能，强化登录环节的双因素认证，以降低信息泄露风险。
针对骗局，旅客应提高警惕，注意来电号码的真实性，避免与陌生个人手机号码或“00”“+”开头的境外号码进行交易。此外，不要轻易相信“有赔偿”的承诺，警惕任何要求下载指定软件或进行“屏幕共享”的操作，这些往往是诈骗的常见手段。
业内人士提醒，旅客在遇到此类情况时，应直接联系官方客服进行核实，避免上当受骗。同时，航空公司和票务平台也应加强信息安全保护，共同维护旅客权益，确保旅客出行安全无忧。
英语如下：
News Title: “Frequent Scams in Air Ticket Cancellation and Modification: The Mystery of Personal Information Leakage and Tips to Avoid Fraud”
Keywords: Information Leakage, Air Ticket Scams, Two-Factor Authentication
News Content:
As the summer travel season approaches, the number of air ticket bookings has surged, and so has the frequency of scams involving ticket cancellation and modification. In recent days, several travelers have fallen victim to scams after booking their tickets, where fraudsters impersonate airline staff with precise information to trick passengers into making refund transactions, thereby stealing money.
A representative from China Aviation Network (CNA) explained that the air ticket booking process involves multiple parties, and any lack of protection in the information security of any stage could lead to the leakage of passengers’ personal information. To address this issue, CNA has implemented measures to gradually enable SMS verification for personal login through work numbers for ticket distribution systems, strengthening the two-factor authentication in the login process to reduce the risk of information leakage.
In response to these scams, travelers are advised to be vigilant and verify the authenticity of phone numbers before engaging in transactions. They should also avoid dealing with unfamiliar personal mobile numbers or calls starting with “00” or “+” from abroad. Furthermore, travelers should not easily trust promises of compensation and be cautious of any requests to download specific software or engage in “screen sharing,” which are common tactics used by scammers.
Industry experts remind travelers to contact official customer service directly when encountering such situations to avoid falling prey to fraud. Additionally, airlines and ticketing platforms should enhance information security protection to jointly safeguard passengers’ rights and ensure safe travel for all.
【来源】http://www.chinanews.com/sh/2024/08-11/10267231.shtml
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