正文：
中国消费者协会（中消协）近日联合相关机构发布了今年上半年的消费维权舆情热点，揭示了多个行业存在的消费者权益保护难点。报告指出，现制饮品品牌因食材过期、管理混乱等问题频繁登上热搜，暴露出企业在追求业绩的同时忽视了消费者权益。此外，“职业闭店人”现象在预付式消费领域成为新问题，一些商家在关门大吉后雇佣这些人处理善后，却未能有效维护消费者权益。
微短剧行业的快速发展也带来了付费乱象，消费者反映内容违规、付费后体验不佳等问题。网络平台的自动续费功能被指开通容易退订难，而演唱会“柱子票”等热点事件也引起了广泛关注。大数据“杀熟”现象再次引发消费者对价格差异和维权渠道问题的热议。
在购车市场，4S店“价外加价”行为受到消费者批评。租赁市场中的“提灯定损”“提灯验车”乱象同样困扰着租房者和租车者。同时，“被直播”现象的出现，商家未经消费者同意直播其消费行为，侵犯了消费者的隐私权和肖像权，成为直播经济的新问题。
中消协呼吁相关行业应加强自律，提升服务质量，切实保障消费者权益。同时，监管部门也应加强监管，完善相关法律法规，为消费者提供一个更加安全、放心的消费环境。（完）
英语如下：
News Title: “Consumer Association Uncovers Ten Pain Points in Consumer Rights Protection”
Keywords: Consumer Rights Protection, Food Safety, Privacy Invasion
News Content:
The All-China Federation of Industry and Commerce (ACFIC) recently released a report on consumer rights protection issues that have gained attention in the first half of this year, highlighting the difficulties in protecting consumer rights within various industries. The report points out that ready-to-drink beverage brands frequently appear on the hot search list due to issues such as expired ingredients and management chaos, revealing that companies neglect consumer rights while pursuing profits. Additionally, the phenomenon of “professional shop closers” has emerged in the prepaid consumption sector, where some businesses hire these individuals to handle the aftermath after closing down, failing to effectively protect consumers’ rights.
The rapid development of the micro-short video industry has also brought about chaos in paid content, with consumers reporting violations of content and unsatisfactory experiences after paying. The automatic renewal feature of online platforms has been criticized for being easy to activate but difficult to cancel, and hot events such as “pillar tickets” for concerts have also attracted widespread attention. The phenomenon of “price discrimination” by big data has again sparked heated discussion among consumers about price differences and issues with the channels for rights protection.
In the automotive market, 4S stores’ practice of “additional charges outside the price” has been criticized by consumers. The chaos in the rental market, including “light-up damage assessment” and “light-up vehicle inspection,” also troubles both tenants and renters. Meanwhile, the emergence of the “unauthorized live-streaming” phenomenon, where businesses live-stream consumers’ consumption behavior without their consent, infringing on their privacy and right of portrait, has become a new issue in the live-streaming economy.
The ACFIC calls on relevant industries to strengthen self-discipline, improve service quality, and effectively safeguard consumer rights. At the same time, regulatory bodies should also strengthen regulation, improve relevant laws and regulations, and provide consumers with a safer and more reassuring consumption environment. (End)
【来源】http://www.chinanews.com/cj/2024/08-01/10261823.shtml
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