随着暑期的来临，国内旅游市场迎来了出行高峰，其中乘飞机出行成为众多旅客的首选。然而，近期有旅客在社交平台上反映，自己购买的机票在未获本人授权的情况下，发生了“退高买低”的现象，即在航班起飞前，原本高价的机票被退掉，随后以更低的价格重新购买。这一行为不仅给消费者带来了经济损失，也引发了公众对于平台服务和消费者权益保护的广泛关注。
#### 机票“退高买低”背后的逻辑
据航旅纵横行业发展部总经理赵楠介绍，机票“退高买低”现象通常发生在机票价格波动时。当旅客提前购买了较高价格的机票，而航班的票价在起飞前有所下降，一些中间商可能会在消费者不知情的情况下，利用机票系统进行退票操作，随后以更低的价格重新购买同一航班的机票。这一过程中产生的差价，实际上成为了一些中间商获取的利润。
#### 分销模式下的问题与挑战
机票销售模式大致分为直销和分销两种。直销模式下，航空公司直接向旅客提供产品和服务；而在分销模式中，平台、代理人、旅行社等通过各种渠道向旅客销售机票。旅客选择不同的分销渠道时，实际上是在从供应商处购票。当机票价格波动时，部分供应商利用这一时机进行“赚差价”的行为，给消费者带来了不必要的经济损失。
#### 消费者权益保护与监管力度
机票“被退高买低”的现象严重侵犯了消费者的权益，尤其是信息隐私权和财产安全权。中国法学会消费者权益保护法研究会副秘书长陈音江指出，商家在未经消费者授权的情况下，过度使用消费者个人信息，不仅侵犯了消费者的权益，也是一种不诚信的行为。然而，由于机票预订退改通常在平台系统上操作，具有较高的隐蔽性，普通消费者很难发现和取证，这增加了消费者维权的难度。
#### 专家建议与监管强化
专家建议消费者在购票时，应尽量选择正规可靠的渠道，并在遇到侵权情况时，积极保存证据并与商家和平台沟通，维护自己的合法权益。同时，平台有责任加强对商家的审核监管，帮助消费者取证，并对违反规定的商家进行处罚，包括罚款、列入信用黑名单甚至吊销从业资格等。监管机构应加大行政处罚力度，确保消费者权益得到充分保护。
总之，机票“退高买低”现象不仅损害了消费者的利益，也暴露出当前机票销售和服务体系中的一些问题。通过加强法律法规的执行力度、提高消费者权益保护意识以及强化平台监管，可以有效减少此类事件的发生，保障消费者的合法权益。
英语如下：
### “Air Ticket Platform’s Hidden Manipulation: Price Flipping, Consumers’ Rights Under Threat”
Keywords: air tickets, price flipping, consumer rights
### **Summer Travel Rush, Air Ticket “Price Flipping” Sparks Concern for Consumer Rights**
As summer approaches, the domestic travel market is experiencing a peak in travel, with air travel being a top choice for many travelers. However, a recent phenomenon where consumers report their purchased air tickets have undergone “price flipping” without their authorization has raised concerns over consumer rights. This involves the original high-priced tickets being cancelled before the flight, followed by a new purchase at a lower price. This not only results in financial loss for consumers but also attracts significant public attention towards platform services and the protection of consumer rights.
#### **The Logic Behind Air Ticket “Price Flipping”**
According to Zhao Nan, General Manager of the Air Travel Vertical Industry Department, the “price flipping” phenomenon typically occurs during periods of fluctuating air ticket prices. When a passenger purchases a higher-priced ticket in advance, and the flight’s ticket price decreases before departure, some intermediaries might perform a ticket cancellation operation without the consumer’s knowledge, followed by a new purchase of the same flight at a lower price. The difference in price serves as a profit for these intermediaries.
#### **Challenges in the Distribution Model**
Air ticket sales can be categorized into direct sales and distribution. In direct sales, airlines directly provide products and services to travelers. In the distribution model, platforms, agents, travel agencies, etc., sell air tickets through various channels. When travelers choose different distribution channels, they are essentially purchasing from the supplier. During periods of price fluctuations, some suppliers exploit this opportunity to “profit from the difference,” causing unnecessary financial losses for consumers.
#### **Protection of Consumer Rights and Strengthening of Regulation**
The “price flipping” of air tickets significantly violates consumer rights, particularly privacy rights and property security rights. According to Chen Yijiang, a Deputy Secretary of the Consumer Rights Protection Law Research Institute of the China Law Society, merchants’ excessive use of consumer information without authorization not only infringes on consumer rights but is also an un诚信行为. However, since air ticket booking cancellations and adjustments are typically handled through platform systems, which are highly concealed, it is difficult for ordinary consumers to detect and collect evidence, making it challenging for them to seek redress.
#### **Expert Suggestions and Strengthening of Regulation**
Experts suggest that consumers should choose reliable channels when purchasing tickets and actively preserve evidence and communicate with merchants and platforms when encountering infringement to protect their rights. Meanwhile, platforms should strengthen audits and supervision of merchants to assist consumers in collecting evidence and impose penalties on those in violation, including fines, blacklisting, or revoking business qualifications. Regulatory agencies should increase the severity of administrative penalties to ensure the protection of consumer rights.
In summary, the “price flipping” of air tickets not only harms consumer interests but also highlights issues within the current air ticket sales and service systems. By strengthening law enforcement, enhancing consumer awareness of their rights, and strengthening platform supervision, the occurrence of such incidents can be effectively reduced, ensuring the protection of consumer rights.
【来源】http://www.chinanews.com/cj/2024/07-27/10258511.shtml
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