近期，音乐界又一“超长预售”事件引发了粉丝的广泛关注与不满。此次事件的焦点在于，名为“一直娱”的娱乐平台在举办明星签名会活动时，出现了大量专辑未按承诺发货的情况，有的甚至长达一年之久，导致数百名粉丝组建了“维权群”，共同发声维护自身权益。
根据公开信息，该平台在数字音乐时代背景下，依然承办了多场明星签名会活动。在活动中，粉丝通过购买专辑获得参与抽选机会，与明星面对面交流或获取亲签专辑。然而，参与活动的粉丝发现，无论是否抽中，购买的专辑均未能按时发货。截至7月15日的“发货进度公示”显示，该平台仍有超过300场签售会的“To签专辑”（明星亲签）未发货，最早的签售会追溯至2022年10月25日，另有近100场普通专辑未发货，最早的签售会日期为2023年3月7日。
专辑价格在百元左右，保守估计，拖欠的专辑金额已高达上千万元。更令人不解的是，部分粉丝反映，签名会现场已经签好的专辑，竟然压了这么久才发货，甚至比之后下单的普通专辑发货时间更晚。粉丝们对这一现象提出质疑，认为平台的解释无法得到合理解释。
### 消费者维权，争议升级
事件引起了消费者群体的广泛关注，其中，仅参与“维权群”的粉丝人数就超过200人。粉丝们反映，部分专辑的发货时间与平台承诺严重不符，且存在不公平现象，如售卖的新年签专BOX比早下单的签售专辑发货快，引发了更多疑虑。
有粉丝反馈，即使在官方账号“小娱福利站”购买的同一专辑“签专set”也比参与签名会的专辑提前发货，这一现象加剧了消费者的不满情绪。此外，粉丝们还面临了退货处理、部分发货以及退款无赔偿等复杂情况，直接关系到数千万元的经济损失。
### 结语
此次事件凸显了数字音乐时代下，粉丝与娱乐平台在签名会活动中的权益保护问题。粉丝们对于未按承诺发货、不公平待遇及后续处理方案的质疑，不仅反映了当前数字音乐市场中消费者权益保护的挑战，也提醒了相关平台在组织此类活动时需更加注重承诺的履行与公平性，以维护消费者信任与市场健康发展。
英语如下：
### Prolonged Pre-sales Conundrum: Fan Rights Campaigns Erupt over Unfulfilled Album Deliveries
In a recent development that has captured the attention and ire of music fans, the entertainment platform “Always Amuse” is facing a wave of rights campaigns over the unfulfilled delivery of pre-sold albums. The core issue revolves around the platform’s failure to deliver a large volume of albums, some of which have been promised for as long as a year, leading hundreds of fans to form a “rights campaign group” to collectively advocate for their rights.
As per the available information, the platform continues to host star signing events in the digital music era. Fans participating in these events have the opportunity to purchase albums, which then give them a chance to meet their favorite stars face-to-face or receive personally signed albums. However, the fans discovered that, regardless of whether they were successful in their draws, the albums they purchased were not delivered on time. By July 15th, the platform’s “delivery progress announcement” revealed that there were over 300 signing events with “To-sign albums” (albums signed by stars) that had not been delivered, with the earliest dating back to October 25th, 2022. There were also nearly 100 regular albums that had not been delivered, with the earliest dating back to March 7th, 2023.
The price of each album is around RMB 100, with a conservative estimate of thousands of RMB in owed album amounts. More perplexing is the fact that some fans have reported that albums signed at the signing events have taken this long to be shipped, even being delivered after albums ordered later. Fans have raised questions about the platform’s explanations, finding them unconvincing.
### Consumer Rights Mobilization, Controversy Intensifies
This situation has sparked widespread concern among consumers, with over 200 fans participating in the “rights campaign group.” Fans have reported significant discrepancies between the promised delivery times and the actual delivery times, as well as unfair practices, such as new year’s signing event boxes being shipped faster than pre-ordered signing albums. This has only added to the fans’ discontent.
Some fans have noted that the same album “signing set” purchased on the official account “Xiao Yu Benefits Station” was shipped earlier than the albums from signing events, exacerbating consumer dissatisfaction. Additionally, fans have faced complex situations such as the inability to return items, partial deliveries, and refunds without compensation, which are directly related to millions of yuan in potential losses.
### Conclusion
This incident highlights the challenges in protecting consumer rights in the digital music era, particularly in the context of signing event activities. The fans’ skepticism over unfulfilled commitments, unfair treatment, and subsequent handling procedures not only reflect the current market’s challenges in protecting consumer rights but also serve as a reminder to relevant platforms to more diligently fulfill their commitments and maintain fairness in their organization of such events, thereby fostering consumer trust and the sustainable development of the market.
【来源】http://www.chinanews.com/cul/2024/07-24/10256797.shtml
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