成都通报游客因购物问题遭导游辱骂事件：情况属实，已立案调查
中新网成都报道，近日，一则关于成都导游因游客不买或少买东西而辱骂游客的视频在网上引起广泛关注。据“文旅成都”微信公众号消息，事件经网民在抖音平台和微博发帖反映后，成都市和阿坝州的文旅部门迅速展开联合调查。
经查实，该事件发生在四川省中国国际旅行社有限公司委托中游国际旅行社（成都）有限公司组织的旅行团中。针对导游的不当行为，成都市相关部门已确认情况属实，并已立案调查。
面对这一事件，成都市文旅部门高度重视，强调旅游行业应当秉持诚信、友善的服务理念，对导游的不当行为表示坚决的谴责。同时，相关部门将依法依规处理此事，维护游客的合法权益，确保旅游市场的健康发展。
此次事件再次提醒广大旅游从业者，应当遵循职业道德和行业规范，对待游客要友善、耐心，不得采取任何形式的歧视和不当行为。同时，呼吁广大游客在遇到类似问题时，积极维护自身权益，及时向有关部门反映。
英语如下：
News Title: “Chengdu Tour Guide Insults Tourists in Public over Purchases: It’s True, an Investigation Has Been Initiated”
Keywords: News Content, Chengdu, Tour Guide, Insult, Investigation
Report from Chengdu, China News Service: Recently, a video of a tour guide in Chengdu insulting tourists over buying less or no products has caused widespread concern online. According to the “Cultural Tourism Chengdu” official WeChat account, after the incident was reported by netizens on抖音 platform and Weibo, Chengdu and Aba Prefectures’ cultural tourism departments quickly launched a joint investigation.
The investigation confirmed that the incident occurred in a tour group organized by China International Travel Service Sichuan Co., Ltd. through its partnership with Zhongyou International Travel Agency (Chengdu) Co., Ltd. Regarding the tour guide’s inappropriate behavior, Chengdu authorities have verified the incident and opened an investigation.
The Chengdu cultural tourism department attaches great importance to this incident and emphasizes that the tourism industry should adhere to the principles of integrity and friendly service. The department expresses strong condemnation against the tour guide’s behavior. Meanwhile, relevant authorities will handle the matter in accordance with laws and regulations, safeguard tourists’ legitimate rights and interests, and ensure the healthy development of the tourism market.
This incident serves as a reminder for all tourism professionals to follow professional ethics and industry norms, treat tourists with friendliness and patience, and refrain from any form of discrimination and misconduct. At the same time, it is also encouraged for tourists to actively safeguard their own rights and report similar issues to relevant authorities in a timely manner.
【来源】http://www.chinanews.com/sh/2024/06-14/10234181.shtml
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