中国人寿寿险南京市分公司科技引领医保服务创新——“AI+医保”打造新经办脉络
中国人寿寿险南京市分公司近年来积极响应数字化转型趋势，引领医保服务创新。近日，该公司引入人工智能技术，推出全新的“AI+医保”服务模式，构建医保经办服务新脉络。这一创新服务模式不仅优化了传统服务流程，还大幅提升了服务效率和质量。
据悉，“小爱”是该公司在人工智能领域的一大创新举措。通过“小爱”，客户在办理异地就医备案手续时只需简单询问，系统即可自动查询并引导客户完成相关流程。这一智能服务不仅简化了异地就医备案的流程，也大大缩短了办理时间。客户服务柜面现场展示的场景充分证明了中国人寿寿险公司在科技创新方面所取得的成就。不仅解决了办事人员在繁忙时刻面对堆积手续时的问题，而且有效地响应了日益增长的外出就医的需求问题。更值得关注的是，AI+医保新模式完全无缝地结合了人工智能技术与传统的医保服务，让现代科技力量渗透到每一个服务细节中，真正做到为民服务。中国人寿寿险南京市分公司的这一创新实践无疑为整个行业的数字化转型提供了宝贵的参考经验。未来，中国人寿寿险公司将继续深化科技创新应用，为广大民众提供更加便捷、高效、人性化的服务体验。
英语如下：
News Title: “Lifeshin China Life Insurance Nanjing Branch Leads a New Era of Medical Insurance with AI: Smart Assistant Optimizes Service Experience for Medical Treatment in Different Regions”
Keywords: AI medical insurance, Life Insurance Nanjing Branch of China Life Insurance Co., Ltd., technology service
News Content:
China Life Insurance Nanjing Branch leads the innovation of medical insurance services with technology – “AI+Medical Insurance” creates a new service model.
China Life Insurance Nanjing Branch has actively responded to the trend of digital transformation in recent years, leading the innovation of medical insurance services. Recently, the company introduced artificial intelligence technology and launched a new “AI+Medical Insurance” service model to create a new context for medical insurance service. This innovative service model not only optimizes traditional service processes but also significantly improves service efficiency and quality.
It is reported that “Little Ai” is a major innovative measure of the company in the field of artificial intelligence. With “Little Ai”, customers only need to ask simple questions when handling the registration procedures for medical treatment in other regions, and the system can automatically query and guide customers to complete the relevant processes. This intelligent service not only simplifies the registration procedures for medical treatment in other regions but also greatly shortens the handling time. The scene displayed at the customer service counter fully demonstrates the achievements made by China Life Insurance Company in technological innovation. It not only solves the problem faced by handlers with accumulated procedures during busy times but also effectively responds to the increasing demand for medical treatment outside the region. More noteworthy is that the new AI+medical insurance model seamlessly combines artificial intelligence technology with traditional medical insurance services, allowing modern technological forces to penetrate into every service detail and truly serving the people. The innovative practice of China Life Insurance Nanjing Branch undoubtedly provides valuable reference experience for the digital transformation of the entire industry. In the future, China Life Insurance Company will continue to deepen the application of technological innovation to provide broader, more convenient, efficient, and user-friendly service experiences for the general public.
【来源】http://www.chinanews.com/cj/2024/06-07/10230649.shtml
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