中新网芜湖5月27日电 安徽芜湖市镜湖区市场监督管理局今日发布通报，称5月25日接到一起警情联动，辖区一家黄金店内发生交易纠纷。据举报人反映，其在出售黄金过程中遭遇了称重时缺斤短两的情况。
市场监督管理局接报后，立即派员前往现场进行调查。经核实，举报人李女士在黄金店内出售了一条黄金项链，但在交易过程中，李女士发现黄金的称重结果与她之前在另一家店内称重的结果存在差异，怀疑店家在称重过程中存在欺诈行为。
市场监督管理局工作人员在现场进行了详细的检查，并调取了黄金店的称重记录和监控视频。调查显示，黄金店内的称重设备经过定期校准，符合国家相关标准。同时，监控视频显示，交易过程中店员严格按照流程操作，不存在故意缺斤短两的行为。
经过调解，双方达成一致意见。黄金店同意退还李女士部分款项，并承担相应的检测费用。李女士表示接受调解结果，并感谢市场监督管理局的及时介入和公正处理。
市场监督管理局提醒广大消费者，在购买贵重物品时，应注意保存好相关凭证，必要时可自行进行称重，以避免类似纠纷的发生。同时，市场监督管理局也将继续加强对黄金等贵重物品交易市场的监管，维护消费者的合法权益。
芜湖市镜湖区市场监督管理局通报
2023年5月27日
英语如下：
Title: Dispute at Gold Shop in Wuhu: Market Supervision Agency Intervenes to Investigate Weight Shortfall
Keywords: Dispute, Gold Shop, Weight Shortfall
News Content:
HANGZHOU, May 27, 2023 – The Market Supervision and Administration Bureau of Jinghu District, Wuhu City, Anhui Province, issued a statement today, reporting that on May 25, the agency received a joint police alert regarding a transaction dispute at a gold shop in the district. According to the complainant, s/he encountered a weight shortfall during the sale of gold jewelry.
Upon receiving the report, the Market Supervision and Administration Bureau dispatched personnel to the scene for an immediate investigation. It was verified that Ms. Li, the complainant, sold a gold necklace at the gold shop. However, during the transaction, Ms. Li noticed a discrepancy in the weight between the results of her previous weighing at another shop. S/he suspected that the shop engaged in fraudulent practices during the weighing process.
The market supervision staff conducted a thorough inspection on the spot and reviewed the gold shop’s weighing records and surveillance videos. The investigation showed that the shop’s weighing equipment was regularly calibrated and met the relevant national standards. Additionally, the surveillance footage revealed that the shop staff followed the procedures strictly during the transaction and did not intentionally engage in weight shortfalls.
After mediation, the two parties reached a consensus. The gold shop agreed to refund part of the payment to Ms. Li and cover the associated testing costs. Ms. Li accepted the mediation outcome and thanked the Market Supervision and Administration Bureau for its prompt intervention and fair handling of the matter.
The Market Supervision and Administration Bureau reminded consumers to keep relevant documents when purchasing valuable items and to weigh them independently if necessary to avoid similar disputes. Additionally, the bureau will continue to strengthen the regulation of the gold and other precious items trading markets to protect consumers’ rights and interests.
Jinghu District Market Supervision and Administration Bureau Statement
May 27, 2023
【来源】http://www.chinanews.com/sh/2024/05-27/10223916.shtml
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