中国民航局近日宣布，为了进一步提升民航服务管理能力和水平，更好地激发航空运输市场消费活力，将开展2024年“民航服务提质增效年”主题活动。民航局运输司副司长徐青在17日的新闻发布会上表示，此次活动的目标是全面提升民航服务质量，以实际行动回应广大旅客的期待和呼声。
为了确保活动的有效性，民航局制定了4项办实事清单和16项重点工作。其中，逐步完善退改签收费标准成为关注的焦点。长期以来，退改签收费标准问题一直是旅客关注的焦点，也是民航服务中的痛点。民航局决心通过科学合理的收费标准，既保障旅客权益，又激发市场消费活力。
民航局此举旨在构建更加公平、透明的退改签收费体系，使旅客在购票、退票、改签等环节能够享受到更加便捷、高效的服务。此外，民航局还将加强对航空公司的监管，确保航空公司严格按照规定执行收费标准，防止乱收费现象的发生。
民航局“民航服务提质增效年”主题活动的开展，标志着我国民航服务升级步伐的加快。在未来的工作中，民航局将继续关注旅客需求，不断优化服务流程，提升服务质量，为旅客提供更加舒适、便捷、安全的出行体验。
民航局此次活动的开展，不仅有助于提升民航服务管理水平，还将对航空运输市场的消费活力产生积极的推动作用。在民航服务提质增效的大背景下，旅客的出行体验将得到显著改善，航空运输市场的竞争力和发展潜力也将进一步释放。
总之，民航局2024年“民航服务提质增效年”主题活动的开展，将为广大旅客带来实实在在的便利和优惠，为我国民航业的持续健康发展注入新的活力。民航局将继续秉持以人民为中心的发展理念，努力提升民航服务质量，为旅客提供更加优质、高效的服务。
英语如下：
**Headline:** Civil Aviation Administration Launches Service Improvement Campaign to Promote Rationalization of Cancellation and Rescheduling Fees
**Keywords:** Civil Aviation Services, Quality Enhancement, Cancellation and Rescheduling Policies
**News Content:** The Civil Aviation Administration of China (CAAC) recently announced that in order to further improve the management capabilities and levels of civil aviation services, and to better stimulate the consumption vitality of the aviation transport market, it will launch the 2024 “Civil Aviation Service Quality Enhancement Year” themed activity. At the press conference on the 17th, Xu Qing, the Deputy Director of the Transportation Department of the CAAC, said that the goal of this activity is to comprehensively enhance the quality of civil aviation services and respond to the expectations and appeals of the majority of passengers with practical actions.
To ensure the effectiveness of the activity, the CAAC has formulated a list of 4 practical matters to be addressed and 16 key tasks. Among them, gradually improving the cancellation and rescheduling fee standards has become a focal point. For a long time, the issue of cancellation and rescheduling fees has been a focus of passenger concern and a pain point in civil aviation services. The CAAC is determined to establish a fair and transparent fee system for cancellations and rescheduling through scientific and reasonable charging standards, both protecting passengers’ rights and interests and stimulating market consumption vitality.
This move by the CAAC aims to build a more equitable and transparent fee system for cancellations and rescheduling, allowing passengers to enjoy more convenient and efficient services in ticket purchase, ticket cancellation, and ticket rescheduling. In addition, the CAAC will strengthen its supervision over airlines to ensure that they strictly implement the charging standards as stipulated, preventing arbitrary charging.
The launch of the CAAC’s “Civil Aviation Service Quality Enhancement Year” themed activity marks the acceleration of the pace of service upgrades in China’s civil aviation industry. In future work, the CAAC will continue to pay attention to passenger needs, constantly optimize service processes, and enhance service quality to provide passengers with more comfortable, convenient, and safe travel experiences.
The initiation of this activity by the CAAC will not only help improve the management level of civil aviation services but will also have a positive impact on the consumption vitality of the aviation transport market. Against the backdrop of enhancing the quality and efficiency of civil aviation services, passengers’ travel experiences will significantly improve, and the competitiveness and development potential of the aviation transport market will also be further released.
In summary, the launch of the CAAC’s 2024 “Civil Aviation Service Quality Enhancement Year” themed activity will bring practical convenience and benefits to the majority of passengers and inject new vitality into the sustainable and healthy development of China’s civil aviation industry. The CAAC will continue to adhere to the people-centered development concept, strive to improve the quality of civil aviation services, and provide passengers with better and more efficient services.
【来源】http://www.chinanews.com/cj/2024/05-17/10218525.shtml
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