苹果公司正在内部测试一款名为“ASK”的智能客服工具，这款工具类似于OpenAI的ChatGPT，旨在自动生成技术问题的回复。根据MacRumors的报道，ASK将帮助AppleCare支持顾问更高效地解决客户的技术问题。顾问可以使用ASK通过在线聊天或电话将自动生成的回复发送给客户。这一举措显示了苹果在人工智能客户服务领域的最新进展，旨在提升客户服务体验和效率。
Title: Apple Tests “ASK” Intelligent Customer Service Tool
Keywords: Apple, ChatGPT, Intelligent Customer Service
News content:
Apple is currently testing an intelligent customer service tool called “ASK” internally. This tool is similar to OpenAI’s ChatGPT and is designed to automatically generate responses to technical questions. According to a report by MacRumors, ASK will help AppleCare support advisors more efficiently solve customer technical issues. Advisors can use ASK to send automated responses to customers through online chat or phone calls. This move demonstrates Apple’s latest progress in the field of AI customer service, aiming to improve customer service experience and efficiency.
【来源】https://wallstreetcn.com/articles/3708946
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