近日，一位广东的娟女士在社交媒体上发帖求助，称自己因父亲去世无法前往某歌手演唱会，却在申请退票时遭遇了大麦网的严格规定。根据娟女士的描述，大麦网要求她提供死亡证明才能进行退款，这一要求引发了广泛关注和讨论。
娟女士表示，她原本购买了3月17日的演唱会门票，票价共计980元。然而，由于父亲的突然离世，她无法到场观看演出，遂向大麦网申请退款。然而，大麦网客服却告知她，需要提供父亲的死亡证明才能退票。娟女士认为，这一要求过于苛刻，侵犯了消费者的合法权益。
事件曝光后，不少网友对大麦网的做法表示质疑，认为退票政策过于死板，缺乏对消费者的人性化关怀。有人指出，演唱会门票作为一种特殊商品，其退票政策本就应更加灵活，尤其是在遇到不可抗力因素时。
随着事件的发酵，大麦网方面回应称，其退票政策是根据演出主办方的规定执行的，目的是为了避免黄牛倒票行为。但同时表示，对于特殊情况，公司将予以酌情处理。
此次事件再次凸显了消费者在购买演出票务时可能面临的退票难题，也引发了对于票务平台服务政策的讨论。消费者权益保护组织呼吁，相关平台应制定更加合理的退票政策，以保障消费者的合法权益。
英文翻译内容：
Title: Controversy over Death Certificate Requirement for Ticket Refund on Damai.com
Keywords: Concert ticket refund, Damai.com, Consumer rights
News content:
A post on social media by a woman surnamed Juan from Guangdong province has sparked a heated discussion recently. Juan, who purchased tickets for a concert scheduled for March 17, sought a refund from Damai.com after her father’s sudden death rendered her unable to attend the event. However, the ticketing platform required her to provide a death certificate, a policy that many find excessive and inflexible.
Juan’s original purchase amounted to 980 yuan. When she approached Damai.com for a refund, she was informed that a death certificate was necessary. This requirement has been criticized by netizens for being overly rigid and insensitive to consumers’ needs. Some argue that concert tickets, as a type of special commodity, should have more flexible refund policies, especially in cases of unforeseen circumstances.
In response to the controversy, Damai.com has stated that its refund policy is in line with the regulations set by the concert organizers, aimed at preventing ticket scalping. However, the company has also indicated that it will handle exceptional cases on a case-by-case basis.
The incident has once again highlighted the difficulties consumers face when attempting to refund concert tickets and has sparked a debate over the service policies of ticketing platforms. Consumer rights protection organizations are calling for more reasonable refund policies to safeguard the rights of consumers.
【来源】http://www.chinanews.com/cul/2024/03-25/10186131.shtml
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