苹果正在内部测试一款名为Ask的AI助手，旨在为AppleCare支持顾问提供更高效的技术支持。根据MacRumors的报道，这款工具类似于OpenAI的ChatGPT，能够自动生成针对客户技术问题的回复。支持顾问随后可通过在线聊天或电话将这些信息传递给客户。华尔街见闻的消息来源证实了这一进展。
苹果的这一举措表明，该公司正在积极拥抱人工智能技术，以提升客户服务的质量和效率。随着Ask的不断优化和完善，预计未来苹果的用户将能够享受到更加智能化和个性化的技术支持服务。
英文标题：Apple Testing AI Assistant Ask for Enhanced Customer Support
英文关键词：Apple, AI, Customer Service
英文新闻内容：
Apple is currently testing a new AI assistant named Ask, which is designed to provide enhanced technical support to AppleCare advisors. Similar to OpenAI’s ChatGPT, Ask can automatically generate responses to customer inquiries. Advisors can then relay these messages to customers via online chat or phone calls, as reported by MacRumors. This development has been confirmed by sources from Wall Street CN.
Apple’s adoption of AI technology in customer service is a significant step towards improving the quality and efficiency of its support services. As Ask continues to evolve and refine, it is expected that Apple users will soon benefit from more intelligent and personalized technical support.
【来源】https://wallstreetcn.com/articles/3708946
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