中新网太原3月14日电 (记者 杨杰英 幽炜亭)记者14日从山西省市场监管局举行的新闻发布会上获悉，2023年，山西省市场监管局12315投诉举报指挥中心共受理办结消费者投诉12.22万件，举报4.83万件，为消费者挽回经济损失5634.26万元。
山西省市场监管局相关负责人表示，去年，山西省12315平台共接到消费者投诉举报约17万件，同比增长约10%。其中，商品类投诉主要集中在一般食品、服装鞋帽、交通工具等方面，服务类投诉则主要涉及餐饮和住宿服务、娱乐体育服务、美容美发洗浴服务等。
针对消费者反映的问题，山西省市场监管局加大了执法力度，开展了多次专项检查，严厉打击了侵害消费者权益的行为。同时，该局还通过多种渠道加强消费教育和引导，提高了消费者的自我保护意识和能力。
山西12315平台为消费者挽回经济损失超五千六百万
Title: 12315 Consumer Service Platform in Shanxi Province Recovers Over 56 Million RMB in Losses for Consumers
Keywords: Consumer Protection, Market Supervision, 12315 Platform
News Content:
Taiyuan, March 14 (Xinhua) – The Shanxi Provincial Market Supervision Bureau announced on March 14 that the 12315 Complaint Reporting Center handled a total of 122,200 complaints and 48,300 reports in 2023, recovering 56.3426 million RMB in losses for consumers.
A spokesperson from the bureau noted that last year, the 12315 platform received approximately 170,000 consumer complaints and reports, representing a 10% increase year-on-year. The main areas of complaint for goods included general food, clothing, footwear, and transportation, while service complaints mainly covered catering and accommodation services, sports and entertainment services, and beauty services.
In response to consumer concerns, the bureau intensified enforcement efforts and conducted several special inspections, cracking down on acts that infringed upon consumer rights. At the same time, the bureau also strengthened consumer education and guidance through various channels, enhancing consumers’ self-protection awareness and capabilities.
【来源】http://www.chinanews.com/cj/2024/03-14/10180421.shtml
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