苹果正在内测类 ChatGPT 工具 ASK。据MacRumors报道，苹果为其AppleCare支持顾问开发了一款类似ChatGPT的工具，名为“Ask”，该工具可以自动生成针对客户技术问题的回复。然后，顾问可以通过在线聊天或电话将信息转发给客户。来源：华尔街见闻。
近日，据MacRumors报道，苹果公司正在进行一项名为“ASK”的内测工作，旨在为其AppleCare支持顾问提供一种新的工具来处理客户的技术问题。这款工具类似于OpenAI的ChatGPT，可以自动生成针对客户问题的回复。
根据华尔街见闻的消息，苹果的“Ask”工具使用了自然语言处理技术，能够理解和回答各种技术问题。顾问可以通过在线聊天或电话将这些回复传达给客户，从而提供更加高效和准确的技术支持。
这款工具的开发旨在提高苹果客户支持团队的工作效率。传统上，顾问需要手动回答客户的问题，而这个过程可能会耗费大量时间和精力。而“Ask”工具的引入，可以大大简化这一过程，使顾问能够更快速地回复客户，并且提供更加一致和准确的答案。
此外，据报道，苹果还计划通过“Ask”工具来收集用户的反馈和问题，以进一步改进其产品和服务。这将使苹果能够更好地了解用户需求，并针对性地进行产品改进和优化。
值得一提的是，类似ChatGPT的工具在近年来越来越受到关注。OpenAI的GPT-3模型在自然语言处理领域取得了巨大的突破，其能够生成高质量的文本回复，并且在多个领域展示出了强大的应用潜力。苹果此次推出的“Ask”工具，无疑也是借鉴了这一技术的优势，以提升客户支持的效率和质量。
总之，苹果正在内测的类ChatGPT工具“Ask”将为其AppleCare支持顾问带来更高效和准确的技术支持能力。这一举措有望提升用户体验，并进一步改进苹果的产品和服务。对于苹果来说，这也是在追求技术创新和提升竞争力的过程中迈出的重要一步。
英语如下：
News Title: Apple Develops ChatGPT Tool Ask to Provide Intelligent Technical Support to Customers
Keywords: Apple testing ChatGPT tool ASK, AppleCare develops ChatGPT-like tool, Wall Street Journal report
News Content: Apple is currently testing a ChatGPT tool called ASK. According to MacRumors, Apple has developed a ChatGPT-like tool called Ask for its AppleCare support advisors, which can generate automated responses to customer technical questions. Advisors can then relay this information to customers through online chat or phone calls. Source: Wall Street Journal.
Recently, according to MacRumors, Apple is conducting internal testing on a tool called ASK to provide a new solution for its AppleCare support advisors in handling customer technical issues. This tool is similar to OpenAI’s ChatGPT and can generate responses tailored to customer questions.
According to the Wall Street Journal, Apple’s Ask tool utilizes natural language processing technology to understand and answer various technical questions. Advisors can communicate these responses to customers through online chat or phone calls, providing more efficient and accurate technical support.
The development of this tool aims to enhance the efficiency of Apple’s customer support team. Traditionally, advisors would manually answer customer questions, which could be time-consuming and require a significant amount of effort. The introduction of the Ask tool simplifies this process, allowing advisors to respond to customers more quickly and provide consistent and accurate answers.
Furthermore, Apple plans to collect user feedback and inquiries through the Ask tool to further improve its products and services. This will enable Apple to better understand user needs and make targeted product improvements and optimizations.
It is worth mentioning that ChatGPT-like tools have gained increasing attention in recent years. OpenAI’s GPT-3 model has made significant breakthroughs in natural language processing, generating high-quality text responses and demonstrating strong potential applications in multiple fields. Apple’s Ask tool undoubtedly draws on the advantages of this technology to enhance the efficiency and quality of customer support.
In conclusion, Apple’s testing of the ChatGPT tool Ask aims to provide AppleCare support advisors with more efficient and accurate technical support capabilities. This initiative is expected to enhance the user experience and further improve Apple’s products and services. For Apple, it represents an important step in pursuing technological innovation and enhancing competitiveness.
【来源】https://wallstreetcn.com/articles/3708946
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