近日，人工智能呼叫解决方案和呼叫中心软件公司CloudTalk宣布成功完成2800万美元的B轮融资。本轮融资由KPN Ventures和Lead Ventures共同领投，现有投资者Point Nine Capital、henQ、Presto Ventures和Orbit Capital也参与了本轮投资。这一轮融资将进一步推动CloudTalk在人工智能技术领域的研发，并扩大其在全球市场的影响力。
CloudTalk成立于2018年，专注于开发先进的人工智能呼叫解决方案，旨在通过其软件平台提升客户服务体验。该公司的产品能够提供智能语音识别、自然语言处理和机器学习等功能，帮助企业优化呼叫中心的运营效率，并提高客户满意度。
本轮融资的成功，不仅标志着CloudTalk在行业内的领先地位得到了认可，也显示了投资者对于人工智能在客户服务领域应用的信心。随着人工智能技术的不断进步，CloudTalk有望在未来几年内实现更加显著的增长，并成为呼叫中心软件行业的领导者。
英文标题：CloudTalk Secures $28 Million in Series B Funding
英文关键词：Artificial Intelligence, Call Center, Funding
英文新闻内容：
CloudTalk, a provider of AI-powered call center solutions, has announced the successful completion of a $28 million Series B funding round. The round was led by KPN Ventures and Lead Ventures, with participation from existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital. This investment will further fuel the company’s development in AI technology and expand its presence in the global market.
Founded in 2018, CloudTalk has been at the forefront of developing advanced AI call center solutions, aiming to enhance customer service experiences through its software platform. The company’s products offer features such as intelligent speech recognition, natural language processing, and machine learning, helping businesses optimize the efficiency of their call centers and increase customer satisfaction.
The success of this funding round not only recognizes CloudTalk’s leading position in the industry but also reflects investor confidence in the application of artificial intelligence in customer service. As AI technology continues to advance, CloudTalk is poised for significant growth in the coming years and aims to become a leader in the call center software industry.
【来源】https://tech.eu/2024/01/17/cloudtalk-raises-28m-in-series-b-funding-for-ai-powered-communication/
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