淘宝近日宣布对店小蜜产品进行基于AI大模型的全面升级，并已邀请商家进行测试，预计将于2024年6月全行业上线。据悉，升级后的店小蜜在大模型强化下，AI问答能力显著提高，答案准确率已提升至85%。
这一升级的店小蜜将能够服务于售前导购、售后服务、数据洞察、接待质检等多个环节，为商家提供全方位的服务支持。测试数据显示，升级后的店小蜜在处理客户咨询、售后问题等方面表现出色，大大提高了服务效率和客户满意度。
此次淘宝店小蜜的AI升级，是人工智能技术在电商领域应用的又一重要突破。其不仅能够为商家提供更为精准和高效的服务，同时也能够通过数据洞察等功能，为商家提供更为深入的业务支持和决策参考。
英文标题：Taobao Upgrades Dianxiaomi with AI, Boosting Comprehensive Service Improvement for Merchants
英文关键词：AI Upgrade, Dianxiaomi, Service Enhancement
News content:
Taobao recently announced a comprehensive upgrade of the Dianxiaomi product based on AI large models, and has invited merchants to test it, with an expected industry-wide launch in June 2024. It is understood that the upgraded Dianxiaomi has significantly improved its AI question and answer capability after strengthening with large models, with the accuracy of answers rising to 85%.
This upgraded Dianxiaomi will be able to serve various aspects such as pre-sales guidance, after-sales service, data insight, reception quality inspection, and more, providing comprehensive support for merchants. Test data shows that the upgraded Dianxiaomi performs excellently in handling customer consultations and after-sales issues, greatly improving service efficiency and customer satisfaction.
This AI upgrade of Taobao’s Dianxiaomi is another important breakthrough in the application of artificial intelligence technology in the e-commerce sector. It not only provides merchants with more accurate and efficient services but also offers deeper business support and decision-making references through functions such as data insight.
【来源】https://www.jiemian.com/article/10656784.html
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