淘宝近日宣布基于AI大模型升级店小蜜产品，并邀请商家进行测试。预计到2024年6月，这一升级产品将全行业上线。据悉，升级后的店小蜜基于大模型强化AI问答能力，答案准确率提升至85%。
店小蜜是一款智能客服产品，能够服务于售前导购、售后服务、数据洞察、接待质检等多个环节。此次AI升级将进一步提升店小蜜的服务能力，从而提升商家的客户满意度。
根据淘宝方面的测试数据显示，升级后的店小蜜在各项服务环节中的表现都有显著提升。在售前导购环节，店小蜜能够更准确地理解顾客的需求，并提供更合适的产品推荐；在售后服务环节，店小蜜能够更快速地响应顾客的问题，并提供有效的解决方案。
此外，店小蜜的数据洞察功能也得到了提升。通过分析顾客的咨询和反馈，店小蜜能够帮助商家更好地了解顾客需求，优化产品和服务。
接待质检方面，店小蜜能够对商家的接待工作进行实时监控和评估，提供改进建议，提升商家的服务质量和效率。
此次淘宝基于AI大模型升级店小蜜产品，是淘宝在智能客服领域的重要突破。未来，随着AI技术的进一步发展，我们有理由相信，店小蜜将能够为商家提供更加精准、高效的服务，推动电商行业的发展。
英文标题：Taobao Upgrades Dianxiaomi with AI to Empower Merchant Services
英文关键词：Taobao, Dianxiaomi, AI Upgrade
News content:
Recently, Taobao announced the upgrade of Dianxiaomi, its intelligent customer service product, based on AI large models, and has invited merchants to test the new version. Expected to go live across the industry in June 2024, the upgraded Dianxiaomi, with its AI question-answering capabilities strengthened through large models, has seen its answer accuracy rate rise to 85%.
Dianxiaomi is an intelligent customer service tool that supports various service stages including pre-sales guidance, after-sales service, data insight, and reception quality inspection. This AI upgrade will further enhance Dianxiaomi’s service capabilities, thereby increasing customer satisfaction for merchants.
According to test data from Taobao, the upgraded Dianxiaomi has shown significant improvement in all service aspects. In the pre-sales guidance stage, Dianxiaomi can better understand customer needs and provide more suitable product recommendations; in the after-sales service stage, it can respond to customer queries more quickly and offer effective solutions.
Additionally, the data insight function of Dianxiaomi has also been enhanced. By analyzing customer consultations and feedback, Dianxiaomi can help merchants better understand customer needs and optimize products and services.
In terms of reception quality inspection, Dianxiaomi can monitor and evaluate merchants’ reception work in real-time, providing suggestions for improvement and enhancing the service quality and efficiency of merchants.
Taobao’s upgrade of Dianxiaomi based on AI large models is an important breakthrough in the intelligent customer service field. With further development of AI technology, it is reasonable to believe that Dianxiaomi will be able to provide merchants with more precise and efficient services in the future, driving the development of the e-commerce industry.
【来源】https://www.jiemian.com/article/10656784.html
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