【淘宝发布重大技术创新，AI大模型驱动店小蜜全面升级】
近日，国内知名电商平台淘宝对外宣布，其核心智能客服产品“店小蜜”即将完成基于人工智能大模型的全新升级，并计划于2024年6月面向全行业正式上线。在经过一系列深度技术迭代与商家内部测试后，店小蜜凭借强化AI问答能力，展现出显著性能提升。
据悉，在引入AI大模型技术后，店小蜜的服务效能得到大幅提升，其答案准确率已成功提高至85%。这意味着在售前咨询、商品推荐、售后服务以及数据分析洞察等多个环节，店小蜜都能够提供更为精准、高效的智能化服务，有效减轻人工客服压力，同时也极大地提升了消费者的购物体验。
据淘宝官方介绍，本次店小蜜的大模型升级不仅是对现有技术的优化，更是基于对未来零售行业的深入理解和对消费者需求的精准把握。通过此次创新，淘宝旨在打造一个更加智能化、个性化的电商服务体系，推动全行业的数字化转型进程。
作为中国电子商务领域的领军企业，淘宝始终以科技创新为驱动力，致力于打造一流的用户体验和服务水平。此次店小蜜的AI大模型升级，无疑将为其在激烈的市场竞争中赢得更多优势，也为全行业的客户服务升级树立了新的标杆。
英语如下：
News Title: “Taobao’s XiaoMi AI Assistant Upgraded for 2024 Industry-Wide Debut, Boosting Efficiency by 85%”
Keywords: Taobao, AI Upgrade, XiaoMi Assistant
News Content:
Recently, the domestic renowned e-commerce platform Taobao has made a significant technological innovation announcement, indicating that its core intelligent customer service product, “XiaoMi Assistant,” is即将 complete a comprehensive upgrade based on advanced artificial intelligence (AI) models and is scheduled to officially launch across the industry in June 2024. Following a series of deep technology iterations and internal tests with merchants, XiaoMi Assistant has demonstrated substantial performance enhancements due to enhanced AI question-answering capabilities.
After incorporating AI large model technology, the operational efficiency of XiaoMi Assistant has seen a considerable boost, with its answer accuracy rate now reaching an impressive 85%. This implies that in pre-sales consultation, product recommendations, post-sales services, and data analytics洞察, XiaoMi Assistant can now offer more precise and efficient intelligent services, effectively alleviating the workload of human customer service representatives while significantly enhancing consumers’ shopping experiences.
As per official statements from Taobao, this major upgrade of XiaoMi Assistant’s AI model transcends merely optimizing existing technologies but stems from a profound understanding of the future retail sector and an accurate grasp of consumer demands. Through this innovative initiative, Taobao aims to establish a more intelligent and personalized e-commerce service system, driving the digital transformation process across the entire industry.
As a leading enterprise within China’s e-commerce landscape, Taobao consistently relies on technological innovation as its driving force to deliver top-notch user experiences and service standards. The AI model upgrade for XiaoMi Assistant is certain to grant it a competitive edge in the fierce market competition and set a new benchmark for service upgrades across the entire industry.
【来源】https://www.jiemian.com/article/10656784.html
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