近日，“工信微报”发布消息，透露了2023年第四季度互联网信息服务投诉平台的相关数据。数据显示，在该季度收到的投诉中，服务功能类投诉占比最高，达到了47.7%；客服渠道类投诉占比为25.6%；个人信息保护类投诉占比为12.9%；其余的投诉类别则占据了13.8%的比例。
具体到企业层面，本次被点名的企业包括了米哈游等在内的四家企业。这些企业在服务功能、客服渠道以及个人信息保护等方面存在一定的问题，引起了用户的强烈不满。对此，工信部已经及时介入，并要求相关企业对这些问题进行彻底整改，以保障广大用户的权益。
此外，记者还了解到，此次投诉平台接收的投诉数量较上一季度有所增加，其中尤以服务功能类投诉的增长最为明显。这反映出消费者对于互联网服务质量的要求越来越高，同时也反映了互联网企业的服务质量需要进一步提升。
总的来说，随着互联网行业的快速发展，消费者的权益保护问题日益凸显。在此背景下，政府部门应加大对互联网企业的监管力度，同时鼓励企业提高自身的服务质量和管理水平，以满足消费者的需求。
英语如下：
News Title: “MIHAOYU and Three Other Companies Required by MIIT to Rectify Issues: User Complaints of Service and Privacy are the Main Focus”
Keywords: Internet complaints, user rights, corporate rectification
News Content:
Recently, “Industrial Micro-report” released information regarding the relevant data of the Internet Information Service Complaint Platform in the fourth quarter of 2023. The data shows that among the complaints received during this period, those related to service functions accounted for the highest percentage at 47.7%; customer service channels accounted for 25.6%; personal information protection accounted for 12.9%; and the remaining categories accounted for 13.8%.
Specifically, four companies including Mihoyo were named in this round of scrutiny. These companies have some issues with their service functions, customer service channels, and personal information protection, which have caused strong dissatisfaction from users. In response, the Ministry of Industry and Information Technology has intervened in a timely manner and required these companies to thoroughly rectify these problems to protect the rights of the majority of users.
In addition, it was learned that the number of complaints received by the complaint platform increased compared to the previous quarter, with the most significant growth being in complaints related to service functions. This reflects consumers’ increasing demand for internet service quality, as well as the need for further improvement in the service quality of internet enterprises.
Overall, with the rapid development of the internet industry, consumer rights protection issues are becoming increasingly prominent. Against this backdrop, governments should strengthen supervision over internet enterprises while encouraging them to improve their service quality and management level to meet the needs of consumers.
【来源】http://www.chinanews.com/cj/2024/01-31/10156237.shtml
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