近日，上海的龚先生购买了一张价值6338元(含税)的机票。然而，在付款1分钟后，龚先生再次核对日期时，发现自己买错了日期。随后，龚先生立即联系客服，工作人员表示，客票上若带有“不可退票”的字样，只能退还除了燃油附加费之外的其他税费共计269元。
这一情况引发了广泛关注，有声音认为这是霸王条款。对此，我们请教了律师。律师表示，根据《中华人民共和国消费者权益保护法》规定，消费者购买的商品或者接受的服务不符合保障人身、财产安全的要求的，可以依法要求退货、换货或者修理。但是，如果机票上明确标注“不可退票”，那么商家有权拒绝消费者的退款请求。
然而，律师也指出，这种情况下，商家应该提供详细的解释和合理的解决方案，比如为消费者更换同舱位的机票。如果商家仅以“不可退票”为由，拒绝退款，那么就可能涉嫌侵犯消费者的权益。
对于龚先生的情况，律师建议他可以尝试与航空公司协商，或者向消费者权益保护部门投诉。同时，他也提醒广大消费者，购票时一定要仔细核对机票信息，避免类似的问题发生。
英语如下：
Title: “Only 269 Yuan Refunded for a 6,000 Yuan Airline Ticket: Lawyers Decode: Overbearing Clause or Reasonable Regulation?”
Keywords: 1. Refund of airline tickets
Content: Recently, Mr. Gong from Shanghai purchased an air ticket worth 6,338 yuan (including tax). However, after making the payment for just one minute, Mr. Gong checked the date again and realized that he had bought the wrong date. He immediately contacted the customer service, and the staff stated that if the ticket includes the words “No refund,” only fuel surcharges would be refunded, totaling 269 yuan.
This situation has sparked widespread concern, with some calling it an overbearing clause. In response, we consulted lawyers. The lawyer explained that according to the provisions of the People’s Republic of China Law on Consumer Rights Protection, consumers can claim a refund, exchange or repair if the goods they purchase or services they receive do not meet the requirements of safeguarding personal and property safety. However, if the ticket explicitly states “No refund,” the merchant has the right to reject the consumer’s request for a refund.
However, the lawyer also pointed out that in this case, the merchant should provide detailed explanations and reasonable solutions, such as exchanging the same class of air ticket for the consumer. If the merchant merely refuses to refund due to “No refund,” it may potentially infringe upon the consumer’s rights.
Regarding Mr. Gong’s situation, the lawyer suggested that he could try to negotiate with the airline or file a complaint with the Consumer Rights Protection Department. At the same time, he reminded consumers to carefully check flight information when purchasing tickets to avoid similar issues.
【来源】http://www.chinanews.com/sh/2024/01-16/10147035.shtml
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