近日，华盛顿消费者保护联盟向相关部门提交投诉，指控星巴克在支付系统中设置“小动作”，诱导消费者充值。该组织指出，星巴克不允许用户通过组合支付的方式消费余额，也不支持用户将其作为小费使用，这意味着用户只能充值，才能使用这笔余额。
该消费者组织表示，星巴克的行为相当于“非自愿充值”。例如，顾客为星巴克卡充值特定金额，最低金额为10美元，但应用程序显示最低金额为15美元，并自动设置默认充值金额为25美元。该组织认为，星巴克通过这种方式提高了公司利润，并在过去的五年里将近9亿美元未使用的礼品卡和应用程序资金宣称为公司收入。
华盛顿消费者保护联盟的活动经理克里斯·卡特（Chris Carter）揭露了星巴克如何操纵支付系统：“支付平台上的几块钱听起来并不多，但加起来就不少了。”他指出，这种“小动作”使得消费者难以花光账户里的钱，从而诱导他们不断充值。
星巴克对此回应称，他们致力于为消费者提供优质服务和便捷的支付方式。针对此次投诉，公司表示将进行全面调查，并采取相应措施解决问题。
Title: Starbucks accused of inducing users to recharge
Keywords: Starbucks, consumer organization, induce recharge
News content:
Recently, the Washington Consumer Protection Alliance has filed a complaint accusing Starbucks of setting up “tricks” in its payment system to induce consumers to recharge. The organization pointed out that Starbucks does not allow users to consume their balance through combined payment methods and does not support using it as a tip, which means users can only recharge to use their balance.
The consumer organization believes that Starbucks’ behavior is equivalent to “involuntary recharging.” For example, customers are allowed to recharge a specific amount for a Starbucks card, with a minimum amount of $10. However, the application shows a minimum amount of $15 and sets the default recharge amount to $25. The organization argues that Starbucks has increased its company profits by doing so and nearly earned $900 million in unused gift card and application funds over the past five years, which they have declared as company income.
Washington Consumer Protection Alliance’s Campaign Manager Chris Carter revealed how Starbucks manipulates its payment system: “A few dollars on the payment platform may not seem like much, but it adds up.” He pointed out that this “trick” makes it difficult for consumers to spend all the money in their accounts, thereby inducing them to recharge continuously.
Starbucks responded to this complaint, saying that they are committed to providing consumers with high-quality service and convenient payment methods. In response to the complaint, the company stated that it will conduct a comprehensive investigation and take appropriate measures to address the issue.
【来源】https://www.ithome.com/0/743/674.htm
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