1. 张泽群，知名主持人，12 届全国人大代表，近日实名举报北京市朝阳区法院 12368 䜣讼服务热线外包存在失职行为。
2. 张泽群认为，外包给第三方后，该热线工作人员竟然不知道“合议庭”是什么，存在明显失职。
3. 12368 䜣讼服务热线外包后，原本由法院提供的服务被转到第三方公司，但服务质量下降，张泽群指出存在问题。
4. 北京市朝阳区法院回应称，已对该外包公司进行调查，并将加强对诉讼服务热线的管理和监督。
新闻翻译（英文）：
Title: Chinese broadcaster Zhang Zequan’s 实名举报：Beijing 朝阳区法院诉讼服务热线外包失职
Keywords:实名举报，北京朝阳区法院，诉讼服务热线，外包，失职
News content:
1. Zhang Zequan, a well-known Chinese broadcaster and 12th National People’s Congress representative, recently exposed the misconduct of the Beijing 朝阳区法院’s 12368 litigation service hotline for outsourcing.
2. Zhang Zequan believes that after outsourcing to a third-party company, the staff of the litigation service hotline did not even know what a “jury” was, showing a significant breach of duty.
3. After the outsourcing of the 12368 litigation service hotline to a third-party company, the services that were originally provided by the court were transferred, but the quality of service has decreased. Zhang Zequan points out the problem.
4. The Beijing 朝阳区法院 responded that it has conducted an investigation into the outsourcing company and will strengthen the management and supervision of the litigation service hotline.
【来源】https://new.qq.com/rain/a/20231007A07UQA00
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