7月15日下午，江苏省消费者权益保护委员会（以下简称“江苏省消保委”）在江苏省会南京市召开公开约谈会议，对大麦、猫眼、摩天轮、票牛、票星球、秀动等知名票务平台以及北京国潮悦动文化科技有限公司、南京幽伶文化传媒有限公司、北京时代立方文化传媒有限公司、武汉汇沣添等多家文娱演出经营主体进行了集中约谈，旨在进一步规范江苏文娱演出市场，维护消费者权益，促进行业健康发展。
此次公开约谈，江苏省消保委着重强调了市场诚信与服务质量的重要性。会议中，江苏省消保委负责人表示，随着文娱演出市场的蓬勃发展，消费者在购买票务、享受演出服务过程中，遭遇的消费纠纷和投诉问题日益增多，这不仅影响了消费者对市场信心，也损害了行业的整体形象。因此，公开约谈的目的在于对存在问题的经营主体进行警示，敦促其整改，同时也向整个市场传达出积极信号，即江苏省消保委将始终秉持消费者权益保护的宗旨，对市场不规范行为保持高压态势。
会议要求，相关票务平台及主办方需严格遵守法律法规，规范市场行为，确保消费者在购买演出票务、享受演出服务过程中的权益不受侵害。具体措施包括但不限于加强票务管理，确保票务信息的准确、透明；建立健全消费者投诉处理机制，及时、有效地解决消费者在购票、观演过程中遇到的问题；加强与消费者的沟通，提供优质的售后服务等。
此次公开约谈是江苏省消保委为维护消费者权益、规范市场秩序、促进文娱演出行业健康发展所采取的重要举措。未来，江苏省消保委将继续加强对市场动态的监管，对违法违规行为保持高压态势，努力构建公平、透明、健康的市场环境，为消费者提供更加安全、便捷、满意的消费体验。
英语如下：
News Title: “Jiangsu Provincial Consumer Protection Committee Publicly Addresses Entertainment Performance Operators”
Keywords: Jiangsu Provincial Consumer Protection Committee, public address, entertainment performance
News Content: Title: Jiangsu Provincial Consumer Protection Committee Publicly Addresses Entertainment Performance Operators, Regulating Market Order
On the afternoon of July 15, the Jiangsu Provincial Consumer Protection Committee (hereinafter referred to as the “Jiangsu Provincial Consumer Protection Committee”) held a public address meeting in the provincial capital, Nanjing, to address a number of well-known ticketing platforms such as DAMAI, Maoyan, Moteng, Piuniu, Piqiuling, and Xiongdong, as well as a number of entertainment performance operators including Beijing Guochao Yuedong Culture and Technology Co., Ltd., Nanjing Youling Culture Media Co., Ltd., Beijing Shidai Libo Culture Media Co., Ltd., and Wuhan Huifengtian, among others. The aim was to further regulate the Jiangsu entertainment performance market, protect consumer rights and interests, and promote industry development.
The public address focused on the importance of market integrity and service quality. The leader of the Jiangsu Provincial Consumer Protection Committee stated that with the flourishing of the entertainment performance market, the number of consumer disputes and complaints during the purchase of tickets and the enjoyment of performance services has increased, affecting consumer confidence in the market and damaging the overall image of the industry. Therefore, the purpose of the public address was to alert operators with issues, urge them to make corrections, and also to convey a positive message that the Jiangsu Provincial Consumer Protection Committee will always uphold the principle of protecting consumer rights and interests, maintaining a high-pressure stance on market irregularities.
The meeting required that relevant ticketing platforms and organizers strictly abide by laws and regulations, regulate market behavior, and ensure that consumers’ rights and interests are not infringed upon during the purchase of performance tickets and the enjoyment of performance services. Specific measures include but are not limited to strengthening ticket management, ensuring the accuracy and transparency of ticket information; establishing and improving consumer complaint handling mechanisms to promptly and effectively resolve problems encountered by consumers in purchasing tickets and watching performances; enhancing communication with consumers to provide high-quality after-sales service, and so on.
This public address is an important measure taken by the Jiangsu Provincial Consumer Protection Committee to protect consumer rights and interests, regulate market order, and promote the healthy development of the entertainment performance industry. In the future, the Jiangsu Provincial Consumer Protection Committee will continue to strengthen supervision of market dynamics, maintain a high-pressure stance on illegal and illegal behaviors, strive to build a fair, transparent, and healthy market environment, and provide consumers with a safer, more convenient, and more satisfactory consumption experience.
【来源】http://www.chinanews.com/cj/2024/07-16/10251973.shtml
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