近日，淘宝宣布将基于AI大模型全面升级其智能客服系统——店小蜜，并计划于2024年6月全行业上线。淘宝此次升级旨在通过强化AI问答能力，提高服务质量和效率。据淘宝测试数据显示，店小蜜在大模型加持下，答案准确率已提升至85%，能够提供售前导购、售后服务、数据洞察和接待质检等服务。商家参与测试后普遍反馈，店小蜜的智能化水平显著提升，有效减少了人工客服的工作量，提升了客户满意度。此次升级不仅标志着淘宝客服系统的一次飞跃，也反映了AI技术在电商领域的深入应用和普及。
Title: Taobao Upgrades Smart Customer Service System
Keywords: Taobao Customer Service, AI Upgrade, Smart Guidance
News content:
Taobao recently announced the upgrade of its intelligent customer service system, Store Fairy, based on AI models, with a plan to roll it out to the entire industry by June 2024. The upgrade aims to enhance AI question-answering capabilities to improve service quality and efficiency. According to Taobao’s test data, Store Fairy’s answer accuracy has increased to 85% with the support of large models, capable of providing services such as pre-sale guidance, after-sales service, data insights, and reception quality inspection. After participating in the tests, merchants generally reported a significant improvement in the system’s intelligence level, reducing the workload of human customer service staff and enhancing customer satisfaction. This upgrade not only represents a leap for Taobao’s customer service system but also reflects the deep application and popularization of AI technology in the e-commerce field.
【来源】https://www.jiemian.com/article/10656784.html
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