据MacRumors报道，苹果正在内部测试一款名为“Ask”的智能客服工具，该工具采用类似ChatGPT的人工智能技术，能够自动生成针对客户技术问题的专业回复。这意味着苹果的技术支持顾问将能够通过在线聊天或电话，将由“Ask”生成的信息快速传递给客户，从而提高服务效率和客户满意度。
英文标题：Apple Testing AI-Powered Customer Support Tool “ASK”
英文关键词：Apple, AI Customer Service, Automated Support
英文新闻内容：
According to a report by MacRumors, Apple is currently testing an AI-driven customer service tool called “ASK” internally. This tool, which resembles ChatGPT in its capabilities, can automatically generate responses to technical inquiries from users. This allows Apple’s support advisors to quickly relay information to customers via online chat or phone, thereby enhancing service efficiency and customer satisfaction.
【来源】https://wallstreetcn.com/articles/3708946
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