随着互联网技术的发展和人们消费习惯的改变，消费新业态不断涌现，为消费者提供了更多便利和选择。然而，这些新业态在带来便利的同时，也暴露出一些新的维权问题。近日，中国消费者协会（中消协）发布了一组数据，揭示了2023年“全国消费维权十大典型司法案例”，这些问题包括直播带货欺诈、在线点评报复、强制扫码点餐以及未成年人网游充值等。
这些案例反映了在数字经济时代，消费者在享受新服务的同时，也面临着信息不透明、权利被侵犯的风险。例如，直播带货中经常出现虚构剧情误导消费者购买产品的行为，而消费者在给民宿或服务评价时，也可能因为差评而遭受辱骂或报复。此外，一些商家还通过强制消费者扫码点餐的方式，变相收集个人信息，侵犯了消费者的隐私权。对于未成年人网游充值问题，虽然部分家长在发现后能够通过法律途径追回部分款项，但仍然存在监管漏洞，需要进一步加强。
面对这些新问题，中消协表示将继续发挥其在保护消费者权益方面的作用，加强与相关监管部门的合作，推动完善法律法规，提高消费者的自我保护意识，并加大对违法行为的打击力度。
英文标题：New Consumption Models Bring New Challenges to Consumer Rights Protection
Keywords: Consumer Rights, E-commerce Fraud, Digital Privacy
News Content:
As internet technology advances and consumer habits evolve, new forms of consumption have emerged, offering consumers more convenience and choices. However, these new models also expose consumers to new challenges in protecting their rights. Recently, the China Consumers Association (CCA) released a set of data highlighting the “Top Ten Typical Judicial Cases of Consumer Rights Protection in 2023.” These cases include fraud in live-streaming e-commerce, retaliation against negative reviews, mandatory scanning to order food, and unauthorized online game purchases by minors.
These cases reflect the risks consumers face in the digital economy, where they may be misled by opaque information and have their rights violated. For instance, live-streaming e-commerce often involves deceiving consumers into purchasing products through fabricated storylines. Consumers who leave negative reviews may also be subject to insults or retaliation. Additionally, some businesses force consumers to scan QR codes to order food, which is a means of collecting personal information and invading consumer privacy. Regarding unauthorized online game purchases by minors, although some parents are able to recover funds through legal channels after discovering the issue, there are still regulatory loopholes that need to be addressed and strengthened.
In response to these new challenges, the CCA has stated that it will continue to play its role in protecting consumer rights, strengthen cooperation with relevant regulatory departments, promote the improvement of laws and regulations, raise consumer awareness of self-protection, and intensify the crackdown on illegal activities.
【来源】http://www.chinanews.com/sh/2024/03-16/10181228.shtml
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