苹果内测类 ChatGPT 工具 ASK，助力 AppleCare 提升客户服务
据华尔街见闻报道，苹果正在为其 AppleCare 支持顾问内测一款类似 ChatGPT 的工具，名为“ASK”。该工具旨在自动生成针对客户技术问题的回复，从而提高客户服务效率。
ASK 是一款基于人工智能的工具，能够理解客户提出的问题，并生成内容丰富、信息准确的回复。支持顾问可以通过在线聊天或电话将这些回复转发给客户，从而节省时间并提高服务质量。
目前，ASK 仍在内测阶段，仅对 AppleCare 支持顾问开放使用。苹果尚未公布该工具的正式发布日期，但预计将在未来几个月内向更广泛的用户推出。
ASK 的推出是苹果近年来在人工智能领域持续投入的最新成果。此前，苹果已在 iPhone、iPad 和 Mac 等产品中集成了各种人工智能功能，包括 Siri 语音助手、Face ID 面部识别和机器学习算法。
业内人士认为，ASK 的推出将对 AppleCare 客户服务产生重大影响。通过利用人工智能的力量，苹果可以为客户提供更快速、更准确、更个性化的支持，从而提升整体客户满意度。
此外，ASK 的推出也凸显了 ChatGPT 等人工智能工具在企业服务领域的巨大潜力。随着人工智能技术不断发展，越来越多的企业开始探索利用人工智能来提高运营效率、改善客户体验和创造新的价值。
英语如下：
**Headline:** Apple Tests ChatGPT-Like Tool to Boost AppleCare Support Efficiency
**Keywords:** AI tool, Apple testing, customer support
**News Content:**
Apple is testing a ChatGPT-like tool called “ASK” for its AppleCare support advisors, Bloomberg reports. The tool is designed to automate responses to customer technical questions, improving the efficiency of customer service.
ASK is an AI-powered tool that can understand customer queries and generate informative and accurate responses. Support advisors can then relay these responses to customers via online chat or phone, saving time andimproving the quality of service.
ASK is currently in the testing phase and is only available to AppleCare support advisors. Apple has not yet announced a formal release date for the tool, but it is expected to be rolled out to a wider audience in the coming months.
The introduction of ASK is the latest in a series of investments Apple has made in AI in recent years. The company has already integrated various AI features into its products, including the Siri voice assistant, Face ID facial recognition, and machine learning algorithms on the iPhone, iPad, and Mac.
Industry experts believe that the introduction of ASK will have a significant impact on AppleCare customer service. By leveraging the power of AI, Apple can provide customers with faster, more accurate, and more personalized support, leading to improved overall customer satisfaction.
Furthermore, the launch of ASK also highlights the immense potential of AI tools like ChatGPT in the enterprise services sector. As AI technology continues to advance, more and more businesses are exploring ways to leverage AI to enhance operational efficiency, improve customer experiences, and create new value.
【来源】https://wallstreetcn.com/articles/3708946
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