号称“春节不打烊”的快递公司在节日期间服务力度空前,然而由于人手不足,许多订单在最后一公里无法及时投递,导致消费者投诉不断。数据显示,多个大型快递企业节日期间日处理能力较平时提升一倍以上,但仍有10%左右订单延误。业内人士分析,快递春节不停主要面临仓储运力和终端配送的双重压力。建议相关企业提前储备充足人力物力,重点加强对农村地区最后一公里的配送力度。
Title: Delivery services struggle in “last mile” despite no break over Spring Festival
Keywords: delivery service, no break over Spring Festival, delivery difficulties
News content: Major delivery companies claimed “no break over Spring Festival” but many packages got stuck in the “last mile” due to shortage of manpower, leading to waves of consumer complaints. Data showed during the festival multiple major delivery firms handled over twice as many packages per day as usual times, yet about 10% of orders were delayed. Industry insiders said the no-break policy mainly faces dual pressure of warehouse & transportation capacity and terminal distribution. Companies are advised to prepare sufficient workforce and resources beforehand, and focus on boosting last-mile delivery in rural areas.
【来源】http://www.chinanews.com/sh/2024/02-28/10170943.shtml
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