电商巨头淘宝近日宣布，基于人工智能（AI）大模型对店小蜜产品进行升级，并邀请商家参与测试。据悉，升级版的店小蜜预计将于2024年6月全行业上线。淘宝方面发布的测试数据显示，升级后的店小蜜在AI问答能力方面有了显著提升，答案准确率高达85%。
店小蜜作为淘宝平台的一项智能服务工具，其升级意味着商家将能够获得更精准、更高效的AI服务支持。升级版店小蜜将能够服务于售前导购、售后服务、数据洞察、接待质检等多个环节，助力商家提升服务质量和效率。
AI技术的融入，使得店小蜜在处理消费者咨询、提供购物建议、解答疑问等方面表现更为出色。此外，它还能帮助商家进行客户数据分析，优化商品展示和服务体验。店小蜜的AI问答功能升级，标志着淘宝在人工智能领域的应用迈出了新的一步，也是推动电商服务智能化的重要举措。
英文翻译：
Title: Taobao Upgrades Dianxiaomi with AI for Enhanced Service Efficiency
Keywords: Artificial Intelligence, Taobao Dianxiaomi, Service Upgrade
News content:
E-commerce giant Taobao has recently announced the upgrade of its Dianxiaomi product based on artificial intelligence (AI) large models, and has invited merchants to participate in testing. It is understood that the upgraded Dianxiaomi is expected to be launched across the industry in June 2024. Test data released by Taobao shows that the upgraded Dianxiaomi has significantly improved its AI question and answer capabilities, with an answer accuracy rate of up to 85%.
As an intelligent service tool on the Taobao platform, the upgrade of Dianxiaomi means that merchants will be able to receive more accurate and efficient AI support. The upgraded Dianxiaomi will be able to serve various aspects such as pre-sales guidance, after-sales service, data insight, reception quality inspection, and more, helping merchants improve service quality and efficiency.
The integration of AI technology makes Dianxiaomi perform better in handling consumer consultations, providing shopping suggestions, answering questions, and more. In addition, it can also help merchants with customer data analysis and optimize product display and service experience. The upgrade of Dianxiaomi’s AI question and answer feature signifies a new step for Taobao in the field of artificial intelligence and is an important measure to promote the智能化of e-commerce services.
【来源】https://www.jiemian.com/article/10656784.html
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