近日，全球领先的人工智能呼叫解决方案及呼叫中心软件企业CloudTalk宣布成功完成总额为2800万美元的B轮融资。本轮融资由欧洲知名风险投资机构KPN Ventures与Lead Ventures联合领投，显示出各方对CloudTalk在人工智能技术驱动的客户服务升级领域所展现出的巨大发展潜力的高度认可。
现有投资者包括Point Nine Capital、henQ、Presto Ventures以及Orbit Capital在内的多家知名风投继续跟投，进一步肯定了CloudTalk在智能化呼叫服务市场的领先地位及其商业模式的创新价值。凭借此次资金注入，CloudTalk将进一步加速研发新一代人工智能呼叫解决方案，致力于打造更高效、精准且人性化的客户沟通体验，帮助各行业企业显著提升客服效能并降低运营成本。
CloudTalk自成立以来，始终坚持以科技创新引领行业发展，凭借其强大的技术研发实力和深厚的行业积累，在人工智能驱动的呼叫中心市场崭露头角，并逐步赢得了全球众多企业的信赖与合作。未来，CloudTalk将继续秉持“以科技赋能，共创智能服务新生态”的愿景，推动呼叫中心行业的数字化转型进程，为客户创造更多价值。
英语如下：
Headline: “CloudTalk AI Call Company Secures $28 Million B-Round Funding, Led by KPN Ventures and Lead Ventures”
Keywords: CloudTalk, B-round funding, investors
News Content: Recently, global leader in AI-powered call solution and call center software provider, CloudTalk, has announced the successful completion of a B-round financing round totalling $28 million. This investment was jointly led by European renowned venture capital firm KPN Ventures and Lead Ventures, demonstrating the high recognition from all parties for the significant growth potential demonstrated by CloudTalk in the field of upgrading customer service through artificial intelligence technology.
Notable venture capitalists such as Point Nine Capital, henQ, Presto Ventures, and Orbit Capital among others have continued to participate in this round, further solidifying CloudTalk’s leading position in the intelligent call services market and the innovative value of its business model. With the injection of fresh capital, CloudTalk is poised to accelerate the development of next-generation AI-powered call solutions, committed to creating more efficient, precise, and human-centric communication experiences for customers, thereby significantly enhancing service efficiency and reducing operational costs for businesses across various industries.
Since its inception, CloudTalk has consistently prioritized technological innovation to drive industry development. Leveraging its robust R&D capabilities and deep industry积淀, it has made a name for itself in the AI-driven call center market and gradually earned the trust and collaboration of numerous enterprises worldwide. Looking ahead, CloudTalk will continue to uphold its vision of “enabling intelligence with technology to co-create a new ecosystem of smart services” and advance the digital transformation process in the call center sector, generating even more value for its clients.
【来源】https://tech.eu/2024/01/17/cloudtalk-raises-28m-in-series-b-funding-for-ai-powered-communication/
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