【中新社北京1月31日电】中国消费者协会（简称“中消协”）近日发布2023年度消费维权报告。据统计数据显示，全年全国消协组织共计接收并处理消费者投诉1,328,496件，较上年同期增长15.33%。这些投诉涉及商品质量、服务争议、合同履行等多个领域，反映了消费者的权益诉求日益多元化。
在接诉后，中消协积极介入，通过调解、仲裁等方式妥善解决各类纠纷，成功解决投诉案件1,127,440件，解决率达到84.87%。尤为值得一提的是，在这一过程中，中消协为维护消费者合法权益，努力追讨经济损失，总计帮助消费者挽回经济损失达13.7亿元人民币，彰显了其在守护消费者权益、提振市场信心方面的重要作用。
2023年的数据表明，我国消费者权益保护工作取得了显著成效，消费者投诉渠道进一步畅通，问题解决机制更加完善。然而，面对新时代消费环境的新挑战，中消协将继续坚守职责，加强消费教育引导，推动消费环境持续优化，以实际行动践行“人民至上，消费者优先”的理念。
英语如下：
Headline: “China Consumers’ Association Achieves Milestones in 2023 for Consumer Protection, Recovering RMB 13.7 Billion in Economic Losses”
Keywords: China Consumers’ Association (CCA), consumer complaints, economic losses
News Content: BEIJING, January 31, 2023 (Xinhua News Agency) – The China Consumers’ Association (CCA) recently released its annual report on consumer protection for the year 2023. According to statistics, the country’s consumer associations across the nation collectively received and handled a total of 1,328,496 consumer complaints during the year, representing a year-on-year increase of 15.33%. These complaints spanned various areas, including product quality, service disputes, and contract performance, reflecting the growing diversity of consumers’ rights and interests.
Upon receiving these complaints, the CCA promptly intervened, resolving disputes through mediation and arbitration, successfully settling 1,127,440 cases, corresponding to an 84.87% resolution rate. Of particular note, in this process, the CCA made substantial efforts to recover economic losses on behalf of consumers, helping them reclaim a total of RMB 13.7 billion, demonstrating its pivotal role in safeguarding consumers’ rights and bolstering market confidence.
The data from 2023 indicates that China’s consumer protection work has achieved significant accomplishments, with the consumer complaint channels becoming more accessible and the problem-solving mechanisms further refined. However, as the new era presents fresh challenges to the consumption environment, the CCA will continue to fulfill its duties, stepping up consumer education and guidance, and driving for continuous optimization of the consumption environment, putting into practice the principle of “People First, Consumers Priority” in concrete actions.
【来源】http://www.chinanews.com/cj/2024/01-31/10156378.shtml
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