云南网讯（记者 韩帅南）据云南省市场监督管理局消息，截至2023年底，全省12315平台全年共处理各类消费投诉21.3万件、举报6.05万件、咨询27.3万件，有效地维护了消费者的合法权益，为消费者挽回经济损失逾1.5亿元。
数据显示，2023年云南省12315热线接收到的投诉主要集中在商品和服务质量、售后服务、合同争议等方面。针对这些投诉，12315工作人员积极协调商家与消费者之间的纠纷，通过调解、仲裁等方式解决了大部分问题。同时，对于涉及严重侵害消费者权益的行为，12315也及时采取了严肃处理措施。
此外，2023年云南省12315还加大了对网络购物、旅游、教育培训等领域投诉的查处力度，成功打击了一些违法经营行为，保护了消费者的合法权益。
“我们始终坚持以人民为中心的发展思想，把服务好广大消费者作为工作的出发点和落脚点。”云南省市场监督管理局局长表示，“我们将继续加强12315工作，提高工作效率和服务水平，让每一位消费者都能享受到优质的消费环境。”
在新的一年里，云南省12315将继续秉持公正、公平、公开的原则，持续维护消费者的合法权益，为广大消费者创造更加安全放心的消费环境。
英语如下：
News Title: “Yunnan 12315 recovers over 150 million yuan in consumer losses last year”
Keywords: Yunnan 12315, consumer rights protection, economic loss
Content:
According to the information from the Yunnan Market Supervision Administration, as of the end of 2023, the Yunnan 12315 platform handled a total of 213,000 consumer complaints, 60,500 reports, and 273,000 consultations throughout the year, effectively safeguarding consumers’ legal rights and interests and recovering over 150 million yuan in economic losses for them.
Data shows that the main complaints received by the Yunnan 12315 hotline were related to product quality and service, after-sales services, and contract disputes. To address these complaints, staff from 12315 actively coordinated disputes between merchants and consumers and resolved most issues through mediation and arbitration. At the same time, for cases involving serious infringement of consumer rights, 12315 took timely and stern measures.
In addition, in 2023, the Yunnan 12315 also strengthened its efforts in investigating and handling complaints in areas such as online shopping, tourism, and education, successfully cracking down on some illegal business practices and protecting consumers’ legitimate rights and interests.
“The market supervision administration of Yunnan always adheres to the development concept centered on people, taking serving the broad masses of consumers as the starting point and endpoint of work,” said the director of the Yunnan Market Supervision Administration. “We will continue to strengthen the work of 12315, improve work efficiency and service level, and let every consumer enjoy a high-quality consumption environment.”
In the new year, the Yunnan 12315 will continue to uphold the principles of fairness, justice, and openness, continuously safeguarding consumers’ legitimate rights and interests, and creating a safer and more trustworthy consumption environment for consumers.
【来源】http://www.chinanews.com/cj/2024/01-31/10156351.shtml
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