**淘宝升级店小蜜产品，基于AI大模型提升服务能力**
近日，淘宝宣布基于AI大模型升级店小蜜产品，并邀请商家测试，预计将于2024年6月全行业上线。淘宝方面表示，店小蜜基于大模型强化AI问答能力后，答案准确率提升至85%，能够服务于售前导购、售后服务、数据洞察、接待质检等环节。
据悉，淘宝店小蜜是淘宝官方推出的智能客服产品，目前已服务于超过100万家淘宝商家。店小蜜基于自然语言处理、知识图谱等AI技术，能够为消费者提供7*24小时的智能客服服务，包括商品咨询、订单查询、售后服务等。
淘宝方面表示，此次升级是店小蜜产品的一次重大革新。通过引入AI大模型，店小蜜的AI问答能力将得到显著提升，能够更好地理解消费者的意图，并提供更加准确、全面的回答。同时，店小蜜还将能够提供更加个性化的服务，根据消费者的历史购物记录、浏览记录等数据，为消费者推荐更加适合的商品和服务。
淘宝方面还表示，店小蜜升级后将能够更好地服务于商家。商家可以通过店小蜜了解消费者的需求，并及时调整自己的经营策略。同时，店小蜜还能够帮助商家进行数据洞察，帮助商家发现店铺的经营问题，并提供相应的解决方案。
淘宝方面预计，店小蜜升级后将能够为消费者和商家带来更好的服务体验。消费者将能够获得更加准确、全面的回答，商家也将能够更好地了解消费者的需求，并及时调整自己的经营策略。
店小蜜升级后，将成为淘宝平台上的一大亮点。淘宝方面表示，希望通过店小蜜的升级，能够为消费者和商家带来更好的服务体验，并进一步提升淘宝平台的竞争力。
英语如下：
**Headline: Taobao Upgrades Dian Xiao Mi with AI Large Model, Enhancing ServiceIntelligence**
**Keywords: Artificial Intelligence, Service Optimization, Efficiency Improvement**
**News Content: Taobao Upgrades Dian Xiao Mi Product Based on AI Large Modelto Enhance Service Capabilities**
Recently, Taobao announced the upgrade of its Dian Xiao Mi product based on an AI large model and invited merchants to test it, with a planned industry-wide launch in June 2024. Taobao stated that after strengthening AI’s question-answering capabilities with the largemodel, the answer accuracy rate has increased to 85%, enabling services in areas such as pre-sales guidance, after-sales service, data insights, and reception quality inspection.
It is reported that Taobao Dian Xiao Mi is an intelligent customer service product officially launched by Taobao, currently serving over 1 million Taobao merchants. Based on AI technologies such as natural language processing and knowledge graphs, Dian Xiao Mi can provide consumers with 24/7 intelligent customer service, including product inquiries, order inquiries, and after-sales services.
Taobao stated that this upgrade is a significant innovation for the Dian Xiao Mi product. By introducing an AI large model, Dian Xiao Mi’s AI question-answering capabilities will be significantly enhanced, enabling it to better understand consumers’ intentions and provide more accurate and comprehensive answers. At the same time, Dian Xiao Mi will also be able to provide more personalized services, recommending more suitable products and services to consumers based on their historical shopping records, browsing records, and other data.
Taobao also stated that the upgraded Dian Xiao Mi will be able to serve merchants better. Merchants can use Dian Xiao Mi to understand consumer needs and adjust their business strategies in a timely manner. At the same time, Dian Xiao Mi can also help merchants with data insights, assisting them in identifying operational issues in their stores and providing corresponding solutions.
Taobao expects that the upgraded Dian Xiao Mi will bring a better service experience to consumers and merchants. Consumers will be able to obtain more accurate and comprehensive answers, while merchants will be able to better understand consumer needs and adjust their business strategies in a timely manner.
After the upgrade, Dian Xiao Mi will become a major highlight on the Taobao platform. Taobao stated that it hopes to bring a better service experience to consumers and merchants through the upgrade of Dian Xiao Mi and further enhance the competitiveness of the Taobao platform.
【来源】https://www.jiemian.com/article/10656784.html
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