人工智能领域的创新企业CloudTalk近日宣布，成功完成了2800万美元的B轮融资，这标志着公司在智能呼叫解决方案和呼叫中心软件领域的进一步发展。此轮融资由知名投资机构KPN Ventures和Lead Ventures共同领投，彰显了市场对CloudTalk技术实力和未来前景的强烈信心。同时，现有投资者Point Nine Capital、henQ、Presto Ventures以及Orbit Capital也积极参与了本轮融资，显示了他们对CloudTalk持续支持的决心。
CloudTalk的智能呼叫软件利用人工智能技术，提升了客户服务质量，优化了企业与客户之间的沟通效率，尤其在远程工作和数字化转型趋势下，其解决方案日益受到市场的青睐。此轮融资的资金将主要用于产品创新、技术研发以及全球市场的拓展，旨在为更多企业提供智能化的客户互动体验。
KPN Ventures和Lead Ventures的共同投资，不仅为CloudTalk带来了资金支持，也将借助这两家投资机构的行业资源和战略眼光，助力CloudTalk在竞争激烈的市场中加速成长。CloudTalk的首席执行官表示，公司将抓住此次融资的机遇，持续推动AI技术在客户服务领域的应用，致力于打造更高效、更人性化的客户呼叫体验。
随着数字化进程的加速，CloudTalk的智能呼叫解决方案有望在更多行业和场景中发挥重要作用，引领客服行业的智能化变革。
英语如下：
**News Title:** “CloudTalk Secures $28 Million in Series B Funding, Pioneering AI Call Technology for the Future”
**Keywords:** CloudTalk, AI Call, Series B Funding
**News Content:**
Title: CloudTalk, an AI-Powered Customer Call Software Company, Completes $28 Million Series B Financing, Paving the Way for a New Era in Intelligent Customer Service
Innovative AI company CloudTalk recently announced the successful closing of a $28 million Series B funding round, marking a significant step forward in its development of smart call solutions and call center software. This round was jointly led by renowned investors KPN Ventures and Lead Ventures, reflecting strong market confidence in CloudTalk’s technological capabilities and future prospects. Existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital also participated actively, demonstrating their continued commitment to the company.
CloudTalk’s AI-driven call software enhances customer service quality and streamlines communication between businesses and clients, particularly in the era of remote work and digital transformation. The funds raised will主要用于 product innovation, technology R&D, and expansion into global markets, aiming to provide more companies with intelligent customer engagement experiences.
The joint investment from KPN Ventures and Lead Ventures not only bolsters CloudTalk financially but also leverages the industry resources and strategic vision of these investors to accelerate the company’s growth in a competitive landscape. CloudTalk’s CEO stated that the company will seize this funding opportunity to further advance AI applications in customer service and strive to create more efficient and personalized call experiences.
As digitalization accelerates, CloudTalk’s intelligent call solutions are poised to play a crucial role in a wider range of industries and scenarios, driving the transformation of the customer service sector towards smarter operations.
【来源】https://tech.eu/2024/01/17/cloudtalk-raises-28m-in-series-b-funding-for-ai-powered-communication/
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