近日，文化和旅游部针对网友反映的旅游景点预约难、抢票难问题，明确要求所有景区均保留人工窗口，以满足游客参观游览的需求。这一措施旨在解决节假日和寒暑假期间游客面临的预约难题，确保老年人等特殊群体能够顺利入园。
文化和旅游部还提出，在景区承载量允许的情况下，应保障临时到访游客的入园需求，并取消预约空余量较大的景区的预约制度。同时，实施线上购票预约的景区需完善预约措施，优化预约程序，减少对游客个人信息的不必要采集。
此外，文化和旅游部将与公安、市场监管、网信等部门合作，加大对“黄牛”倒票等不法行为的打击力度，净化预约市场环境。文化和旅游部表示，将继续听取社会各界意见，推动景区科学调整预约制度，以满足不同群体的出游需求。
这一举措得到了网友的广泛好评，他们认为保留人工窗口和优化预约程序将大大减少游客在节假日期间的预约压力，提升旅游体验。文化和旅游部表示，将继续关注并解决游客在旅游过程中的其他问题，努力营造更加和谐的旅游环境。
英语如下：
News Title: “New Regulations by the Ministry of Culture and Tourism: Ensure Preservation of Manual Ticketing Windows for Reservation Difficulties at Tourist Attractions”
Keywords: Tourist Attraction Reservation, Manual Ticketing Windows, Regulations by the Ministry of Culture and Tourism
News Content: In response to netizens’ complaints about difficulties in reserving and purchasing tickets for tourist attractions, the Ministry of Culture and Tourism has clearly mandated that all scenic spots must retain manual ticketing windows to meet the needs of tourists for sightseeing and recreation. This measure is aimed at resolving the reservation issues faced by visitors during national holidays and summer vacations, ensuring that special groups such as the elderly can enter the parks smoothly.
The Ministry of Culture and Tourism also proposed that, under the condition that the carrying capacity of the scenic spot allows, the needs of tourists who suddenly visit should be guaranteed, and the reservation system should be abolished for scenic spots with a significant surplus of reservation capacity. Additionally, for scenic spots that implement online ticket reservation, it is required to improve reservation measures and optimize the reservation process to reduce unnecessary collection of tourists’ personal information.
Furthermore, the Ministry of Culture and Tourism will cooperate with departments such as public security, market supervision, and internet information to strengthen the crackdown on illegal acts like ticket scalping by “bulls,” purifying the reservation market environment. The Ministry of Culture and Tourism stated that it will continue to solicit opinions from various sectors of society to promote scientific adjustments to the reservation system, meeting the travel needs of different groups.
This move has received widespread praise from netizens, who believe that retaining manual ticketing windows and optimizing the reservation process will significantly reduce the reservation pressure on tourists during national holidays and improve the travel experience. The Ministry of Culture and Tourism indicated that it will continue to pay attention to and address other issues faced by tourists during their travels, striving to create a more harmonious travel environment.
【来源】http://www.chinanews.com/sh/2024/08-16/10269811.shtml
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