英特尔公司近日宣布，将为存在不稳定情况的第13/14代酷睿台式处理器提供额外的2年保修期，从而将其保修期限延长至5年。这一决定是对近期关于第13/14代酷睿处理器稳定性问题的回应。
据IT之家报道，英特尔公司托马斯・汉纳福德在声明中表示，公司将维护换货渠道的畅通，确保所有受影响的用户都能获得支持。这一举措意味着大多数受影响的CPU现在将有5年的保修期，相比之前三年的有限保修期，这无疑为消费者提供了一个更长的保障期限。
此外，英特尔确认过高的运行电压是由微代码算法造成的，并向处理器发送了错误的电压请求。公司预计将在八月中旬发布微代码补丁，修复过高电压导致的根本问题。
此次延长保修期是英特尔对消费者信任和产品质量承诺的体现。随着微代码补丁的发布，预计将有助于解决这些问题，并进一步提升消费者的满意度。
值得注意的是，这并不是英特尔首次因产品问题而延长保修期。此前，英特尔也曾因其他产品问题而采取类似措施，显示出公司在面对产品质量挑战时的积极态度和解决问题的决心。
英特尔此次的保修延长政策，不仅显示了公司在产品质量上的重视，也体现了公司在面对挑战时的责任感和透明度。随着微代码补丁的发布和实施，预计将有助于解决第13/14代酷睿处理器的稳定性问题，并进一步巩固英特尔在市场上的领导地位。
英语如下：
Title: “Intel Extends Warranty to 5 Years for 13th/14th Gen Core Desktop Processors”
Keywords: Intel, Warranty Extension, Processor Stability
Content: Intel Corporation has recently announced that it will provide an additional two-year warranty extension for the 13th/14th Gen Core desktop processors experiencing instability issues, thereby increasing their warranty period to five years. This decision is a response to recent concerns over the stability of the 13th/14th Gen Core processors.
According to IT Home, Thomas A. Flynn, Vice President and General Manager of the Client Computing Group at Intel, stated in a statement that the company will maintain an open exchange channel to ensure that all affected users receive support. This move means that most affected CPUs will now have a five-year warranty, providing consumers with a longer guarantee period compared to the previous limited three-year warranty.
Furthermore, Intel confirmed that excessive operating voltages were caused by microcode algorithms, leading to incorrect voltage requests sent to the processors. The company expects to release a microcode patch in mid-August to fix the root cause of the excessive voltage issue.
This extension of the warranty period is a demonstration of Intel’s commitment to consumer trust and product quality. With the release of the microcode patch, it is expected to help resolve these issues and further enhance consumer satisfaction.
It is worth noting that this is not the first time Intel has extended the warranty due to product issues. Previously, the company has also taken similar measures for other product problems, showing its proactive attitude and determination to solve quality challenges.
The warranty extension policy announced by Intel not only reflects the company’s emphasis on product quality but also its responsibility and transparency in facing challenges. With the release and implementation of the microcode patch, it is expected to help address the stability issues of the 13th/14th Gen Core processors and further solidify Intel’s leadership in the market.
【来源】https://www.ithome.com/0/785/741.htm
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