**北京清华长庚医院为患者提供一站式服务：个案管理师紧急协调支援胆管损伤小女孩**
近日，在北京清华长庚医院的一则温馨故事温暖人心。中午时分，当医院的个案管理师袁雪丽正在医院食堂用餐时，一个紧急通知打破了宁静。来自外地的患者小女孩琳琳（化名）因胆管损伤需要紧急入院治疗。
接到通知后，袁雪丽毫不犹豫地放下餐具，迅速返回办公室。她迅速拨通电话，详细沟通了琳琳的病情和治疗需求。作为资深个案管理师，袁雪丽深知自己在此时的重要性，她不仅要协调各个环节，还要为患者提供心理支持和医疗指导。她即刻启动了相关应急预案流程，并紧急联系医疗团队及相关科室准备迎接患者的到来。同时，她也在第一时间联系患者家属，确保沟通顺畅并全面了解患者需求。此次快速响应的行动展现了清华长庚医院为患者提供一站式服务的决心和能力。这不仅是一次对专业精神的考验，更是对人文科室建设成果的展现。北京清华长庚医院将不断致力于为患者提供高效、专业、人性化的医疗服务。
英语如下：
News Title: Beijing Tsinghua Chang Gung Hospital: Yuan Xueli Assists in Saving a Girl with Sudden Bile Duct Damage
Keywords: News
News Content: **Beijing Tsinghua Chang Gung Hospital Provides One-Stop Service for Patients: Case Manager Coordinates Emergency Support for Girl with Bile Duct Damage**
Recently, a warm story unfolded at Beijing Tsinghua Chang Gung Hospital. At noon, when the hospital’s case manager, Yuan Xueli, was eating in the hospital cafeteria, an emergency notification broke the silence. Linlin (a pseudonym), a girl patient from other regions, needed emergency treatment for bile duct damage.
Upon receiving the notification, Yuan Xueli immediately put down her cutlery and returned to her office without hesitation. She quickly made a call to communicate about Linlin’s condition and treatment needs in detail. As a seasoned case manager, Yuan Xueli knew her responsibility at this moment; she not only had to coordinate various departments but also provide psychological support and medical guidance to the patient. She immediately activated the emergency response plan and contacted the medical team and relevant departments to prepare for the patient’s arrival. At the same time, she also reached out to the patient’s family to ensure smooth communication and a full understanding of the patient’s needs. This quick response demonstrates the determination and ability of Beijing Tsinghua Chang Gung Hospital to provide one-stop services for patients. It was not only a test of professionalism but also a showcase of the achievements in humanities department construction. Beijing Tsinghua Chang Gung Hospital will continue to strive to provide efficient, professional, and humane medical services to patients.
【来源】http://www.chinanews.com/life/2024/06-27/10241331.shtml
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