**中新网上海5月13日电 (记者 陈静)** —— 随着医疗改革的深入推进，上海市级医院正致力于通过服务流程的创新与再造，为民众提供更加便捷、舒适的就医体验。这一系列变革旨在减少患者就诊的时间和精力成本，提高医疗服务质量和效率。
据悉，上海市级医院正在推进包括挂号、检查、取药、缴费等各个环节的优化。以人工智能、大数据等现代信息技术为支撑，医院正在尝试多种方式简化流程，比如通过线上预约系统减少排队时间，利用移动支付平台方便快捷地完成费用支付，以及推行一站式服务台和导诊服务，帮助患者快速找到所需科室和检查地点。
在提升服务质量的同时，上海市级医院还注重改善就医环境，让患者在等待过程中能够享受到更加舒适的氛围。例如，一些医院通过设置休息区、提供免费Wi-Fi、增设文化娱乐设施等方式，尽力减轻患者和家属的焦虑情绪。
此外，为了更好地服务老年患者和特殊群体，上海市级医院还提供了个性化服务。这些服务包括但不限于专门窗口、绿色通道，以及志愿者陪同等，确保所有患者都能得到必要的帮助和指导。
此次流程再造不仅仅是效率的提升，更是医疗服务理念的转变。上海市级医院通过精细化管理，不断贴近患者需求，努力实现“以患者为中心”的服务目标。未来，随着更多高科技手段的应用和医疗服务的持续改进，上海市民的就医体验将得到更为显著的提升。
随着医疗服务的不断改进和科技手段的广泛应用，上海市民的就医体验正变得更加便捷和舒适。上海市级医院通过创新服务流程，正在为构建更加人性化、高效率的医疗服务体系做出积极探索。
英语如下：
新闻标题：Shanghai’s City-Level Hospitals Innovate Services for More Convenient and Comfortable Patient Care
关键词：Shanghai, city-level hospitals, service process reengineering.
新闻内容：
#### China News Service | Shanghai City-Level Hospitals Innovate and Rebuild Service Processes for Enhanced Patient Convenience and Comfort
**Beijing, May 13, 2023 (CNS) — (Reporter Chen Jing)** —— With the deepening of medical reforms, Shanghai’s city-level hospitals are dedicated to providing the public with more convenient and comfortable medical experiences through innovative and reengineered service processes. This series of changes aims to reduce the time and effort costs of patient visits and improve the quality and efficiency of medical services.
It is understood that Shanghai’s city-level hospitals are advancing optimizations across various aspects including registration, examinations, medication dispensing, and payment. Supported by modern technologies such as artificial intelligence and big data, hospitals are trying various methods to simplify processes, such as using online appointment systems to reduce queuing time, leveraging mobile payment platforms for convenient fee transactions, and implementing one-stop service desks and guide services to help patients quickly find required departments and examination locations.
While enhancing service quality, Shanghai’s city-level hospitals also focus on improving the medical environment to allow patients to enjoy a more comfortable atmosphere during their wait. For instance, some hospitals have set up waiting areas, provided free Wi-Fi, and added cultural and entertainment facilities to help alleviate patients’ and their families’ anxiety.
Furthermore, to better serve elderly patients and special groups, Shanghai’s city-level hospitals have offered personalized services. These include but are not limited to dedicated windows, green channels, and volunteer escorts, ensuring that all patients receive the necessary assistance and guidance.
This process reengineering is more than just an efficiency boost; it represents a shift in the philosophy of medical services. By means of refined management, Shanghai’s city-level hospitals are constantly moving closer to meeting patient needs and strive to realize a patient-centered service model. In the future, with the application of more advanced technologies and continuous improvements in medical services, the healthcare experience for Shanghai residents is expected to see even more significant enhancements.
As medical services continue to improve and technology is widely applied, the healthcare experience for Shanghai citizens is becoming more convenient and comfortable. Shanghai’s city-level hospitals are exploring actively to build a more humanized and efficient medical service system.
【来源】http://www.chinanews.com/life/2024/05-13/10216190.shtml
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