**AI驱动的客户服务平台Fluid Topics完成1500万欧元B轮融资**
近日，全球领先的自动化客户服务数字平台——Fluid Topics宣布，已成功从欧洲知名风险投资机构Kennet Partners获得1500万欧元的B轮融资。这一轮融资将进一步推动Fluid Topics在人工智能驱动的客户服务领域的创新与拓展。
Fluid Topics是一个基于SaaS（软件即服务）模式的平台，其核心功能在于整合企业内部的各类知识资源，包括技术文档、数据集和营销材料，实现信息的统一管理。通过先进的算法技术，该平台能够理解用户的具体需求，实时提供个性化、精准的信息检索服务，从而提升客户体验和工作效率。
据Tech.eu报道，此次融资将主要用于产品研发和市场扩张，旨在帮助更多企业优化其客户服务流程，利用AI技术实现服务智能化，降低运营成本，提高客户满意度。 Fluid Topics的创始人兼首席执行官表示，这笔资金将加速公司的发展步伐，巩固其在全球智能客户服务解决方案市场中的领先地位。
随着数字化转型的深入，AI驱动的客户服务解决方案日益受到企业的重视。 Fluid Topics的成功融资和持续创新，无疑为行业树立了新的标杆，预示着未来智能客服领域将有更多可能性和突破。
英语如下：
**AI-Powered Customer Service Platform Fluid Topics Raises €15M in Series B Funding**
AI-driven customer service platform Fluid Topics has recently announced the completion of a €15 million Series B funding round from prominent European venture capital firm Kennet Partners. This injection of capital will fuel the company’s innovation and expansion in the field of AI-assisted customer service.
Fluid Topics is a SaaS (Software as a Service) platform that centralizes an organization’s diverse knowledge resources, including technical documentation, datasets, and marketing materials, for unified management. Utilizing advanced algorithmic technology, the platform understands users’ specific needs and delivers personalized, real-time information retrieval, enhancing customer experience and operational efficiency.
According to Tech.eu, the fresh funding will be dedicated to product development and market expansion, enabling more businesses to optimize their customer service processes, leverage AI for service automation, reduce operational costs, and boost customer satisfaction. The founder and CEO of Fluid Topics stated that the funds will accelerate the company’s growth trajectory and solidify its position as a global leader in intelligent customer service solutions.
As digital transformation deepens, AI-powered customer service solutions are gaining prominence among businesses. Fluid Topics’ successful funding round and ongoing innovation set a new benchmark for the industry, foreshadowing increased possibilities and breakthroughs in the realm of smart customer service.
【来源】https://tech.eu/2024/04/04/fluid-topics-raises-15m-for-genai-powered-customer-service/
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