本报讯(记者郜亚章) 近日，北京市一名市民刘先生在使用某医院的小程序进行挂号时遭遇了新的验证步骤——人脸识别。据刘先生反映，除了常规的填写就诊人信息外，该医院要求用户进行人脸识别以完成挂号流程，这一举措引发了公众对于个人信息安全与隐私保护的讨论。
刘先生表示，他在另一家医院预约挂号时，只需提供基本的就诊人信息即可，无需额外的生物识别验证。这一差异化的操作模式使得“刷脸”挂号的必要性成为公众关注的焦点。一方面，人脸识别技术的引入可能有助于防止号贩子倒卖号源，提升医疗服务的公平性；另一方面，这也被质疑为可能过度采集个人生物信息，存在潜在的隐私泄露风险。
专家指出，医疗领域的信息化建设在提高服务效率的同时，应兼顾个人信息保护。医院在引入新技术时，需确保符合相关法律法规，合理使用并妥善保护用户的个人数据。目前，北京市卫生健康委员会已对此事展开调查，以评估该医院小程序的用户信息采集是否合规，并将适时对外公布调查结果。
此事引发了社会对医疗行业数字化进程中隐私权与便捷性平衡的深入思考，同时也提醒相关部门，对于新技术的应用，需要有明确的规范和监管，以保护公众的合法权益。
英语如下：
News Title: “Hospital Mini Program’s ‘Facial Recognition’ Registration Sparks Debate: Ensuring Safety or Violating Privacy?”
Keywords: Hospital mini program, facial recognition, registration controversy
News Content:
**Beijing, China —** (Reporter郜亚章) A Beijing resident, Mr. Liu, recently encountered a new verification step when registering for an appointment through a hospital’s mini program — facial recognition. Mr. Liu reported that, in addition to providing standard patient information, the hospital required users to complete the registration process through facial recognition, sparking public debate over personal information security and privacy protection.
Mr. Liu noted that at another hospital, he only needed to provide basic patient details for预约挂号, without any additional biometric verification. This discrepancy in operational modes has made the necessity of “facial recognition” registration a focal point of public scrutiny. On one hand, the introduction of facial recognition technology might help deter scalpers from reselling medical appointments, thereby enhancing the fairness of healthcare services. On the other hand, concerns have been raised about the excessive collection of biometric data, potentially posing privacy breach risks.
Experts emphasize that while the信息化建设in the medical sector enhances service efficiency, it should also respect personal information protection. Hospitals must ensure compliance with relevant法律法规when introducing new technologies and handle users’ personal data appropriately and securely. The Beijing Municipal Health Commission has launched an investigation into the matter to assess the mini program’s compliance with user data collection regulations, with the results to be announced in due course.
This incident has prompted a deeper societal reflection on the balance between privacy rights and convenience in the digital transformation of the healthcare industry. It also serves as a reminder to relevant authorities to establish clear regulations and oversight for the application of new technologies, in order to safeguard the public’s legitimate rights and interests.
【来源】http://www.chinanews.com/sh/2024/04-20/10202344.shtml
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