**AI驱动的客户服务平台Fluid Topics成功完成1500万欧元B轮融资**
近日，全球领先的自动化客户服务数字平台——Fluid Topics宣布已获得1500万欧元的B轮融资，此轮融资由欧洲知名投资机构Kennet Partners领投。这标志着 Fluid Topics 在人工智能驱动的客户服务领域取得了新的里程碑。
Fluid Topics 是一个基于SaaS（软件即服务）模式的平台，旨在整合企业的产品知识，包括技术文档、数据集和营销材料。通过其先进的算法，该平台能够理解用户的具体需求，为他们提供个性化、精准的信息检索和推送服务，从而提升客户体验和工作效率。
此次融资将助力 Fluid Topics 进一步加速产品研发，强化其AI技术，以满足日益增长的智能化客户服务需求。同时，这笔资金也将用于扩大市场覆盖面，加强全球销售和营销网络，巩固其在行业内的领先地位。
Fluid Topics 的创始人兼首席执行官表示：“我们非常荣幸能得到Kennet Partners的支持，这将加速我们为全球企业提供更智能、更高效客户服务解决方案的进程。我们的目标是打破信息孤岛，让知识流动起来，真正实现以客户为中心的服务模式。”
随着数字化转型的深入，AI驱动的客户服务解决方案日益受到重视。Fluid Topics 的成功融资和持续创新，无疑将推动整个行业的进步，为全球企业带来更优质的客户体验。
英语如下：
**AI-Powered Customer Service Platform Fluid Topics Secures €15 Million in Series B Funding**
Recently, Fluid Topics, a leading global digital platform for automated customer service, announced it has successfully closed a €15 million Series B funding round, led by prominent European investment firm Kennet Partners. This milestone signifies a new chapter in Fluid Topics’ development within the AI-driven customer service sector.
Fluid Topics is a SaaS (Software as a Service) platform designed to centralize corporate product knowledge, encompassing technical documentation, datasets, and marketing materials. By leveraging its advanced algorithms, the platform can comprehend users’ specific needs, delivering personalized and accurate information retrieval and push services, thereby enhancing customer experience and operational efficiency.
The fresh funding will enable Fluid Topics to accelerate product development, strengthen its AI capabilities, and cater to the growing demand for intelligent customer service solutions. Moreover, the investment will support the expansion of its market reach, bolstering its global sales and marketing network and solidifying its industry leadership position.
The founder and CEO of Fluid Topics remarked, “We are thrilled to have the backing of Kennet Partners, which will accelerate our mission to provide smarter, more efficient customer service solutions to businesses worldwide. Our goal is to break down information silos, enabling knowledge flow and truly customer-centric service.”
As digital transformation deepens, AI-driven customer service solutions are gaining prominence. Fluid Topics’ successful fundraising and ongoing innovation will undoubtedly propel the industry forward, offering superior customer experiences to global enterprises.
【来源】https://tech.eu/2024/04/04/fluid-topics-raises-15m-for-genai-powered-customer-service/
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