中新网福州3月15日电 (彭莉芳)2023年，福建省各级消委会在维护消费者权益方面取得了显著成效，全年共受理消费者投诉13.5万件，较上年度下降47.12%。这一数据的下降表明，福建省在加强市场监督、提升消费者满意度方面取得了积极进展。
福建省消委会在新闻发布会上表示，投诉量的下降主要得益于以下几点：一是加强了对商家的宣传教育，提高了商家的守法经营意识；二是加强了与各相关部门的协作，形成消费维权的合力；三是加大了对侵害消费者权益行为的打击力度，有效震慑了不法商家。
此外，福建省消委会还通过多种渠道和方式，积极引导消费者理性消费，提高自我保护意识。同时，不断完善投诉处理机制，提高工作效率，确保消费者的合理诉求得到及时处理。
英文翻译内容：
Title: Significant Decline in Consumer Complaints in Fujian Province
Keywords: Consumer Rights Protection, Complaint Handling, Fujian Province
News content:
XINHUANET.com Fuzhou, March 15 (Peng Liufang) The Consumer Council of Fujian Province has reported a significant reduction in consumer complaints in 2023, with a total of 135,000 cases handled, representing a 47.12% decrease from the previous year. This decline indicates that Fujian has made substantial progress in strengthening market supervision and enhancing consumer satisfaction.
According to the Consumer Council, the decrease in complaints is primarily due to several factors: firstly, the enhancement of education and awareness among businesses, which has improved their compliance with laws and regulations; secondly, the coordination and collaboration with various departments, forming a synergistic force in consumer protection; and thirdly, the intensified crackdown on acts that harm consumer rights, effectively deterring unscrupulous businesses.
Additionally, the Consumer Council has actively guided consumers to make rational purchases and enhance their self-protection awareness through various channels and methods. At the same time, it has continuously improved its complaint handling mechanisms, ensuring the timely resolution of consumer concerns.
【来源】http://www.chinanews.com/sh/2024/03-15/10180839.shtml
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