**正文：**
人工智能呼叫解决方案和呼叫中心软件公司 CloudTalk 宣布已筹集了2800 万美元的 B 轮融资。此轮融资由 KPN Ventures 和 Lead Ventures 共同领投，现有投资者 Point Nine Capital、henQ、Presto Ventures 和 Orbit Capital 参投。
CloudTalk 是一家总部位于布拉格的初创公司，成立于2015 年，致力于提供基于人工智能的客户呼叫解决方案和呼叫中心软件。该公司的人工智能技术可以帮助企业自动接听和处理客户电话，提高客户服务效率和满意度。
CloudTalk 的联合创始人兼首席执行官 Ondrej Vlcek 表示，此次融资将用于扩大公司在全球的业务，并进一步研发人工智能技术。
“我们很高兴能够获得这笔融资，这将帮助我们进一步发展我们的业务，并为我们的客户提供更好的服务。”Vlcek 说，“我们相信，人工智能技术将彻底改变客户服务行业，我们很高兴能够成为这一变革的领导者。”
KPN Ventures 的投资合伙人 Jeroen van der Toolen 表示，CloudTalk 是人工智能客户服务领域的领导者，该公司的人工智能技术可以帮助企业提高客户服务效率和满意度。
“我们很高兴能够投资 CloudTalk，并帮助该公司在全球范围内扩大业务。”van der Toolen 说。
Lead Ventures 的投资合伙人 Ondrej Bartos 表示，CloudTalk 是一家非常有潜力的公司，该公司的人工智能技术可以帮助企业解决许多客户服务问题。
“我们相信，CloudTalk 将在未来几年内成为一家非常成功的公司。”Bartos 说。
CloudTalk 的此次融资是人工智能客户服务领域近年来最大的一笔融资之一。这表明，投资者对人工智能技术在客户服务领域的应用前景非常看好。
英语如下：
**Headline: AI-Powered Call Center Software Company CloudTalk Raises $28Million in Series B Funding**
**Body:**
CloudTalk, a provider of AI-powered customer service solutions and call center software, today announced that ithas raised $28 million in Series B funding. The round was co-led by KPN Ventures and Lead Ventures, with participation from existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital.
Founded in 2015 and headquartered in Prague, CloudTalk provides AI-driven customerservice solutions and call center software that help businesses automate and improve the efficiency and effectiveness of their customer service operations.
Ondrej Vlcek, co-founder and CEO of CloudTalk, said the funding will be used to expand the company’s global presence and further develop its AI technology.
“We are excited to have secured this funding, which will allow us to further grow our business and provide even better service to our customers,” said Vlcek. “We believe that AI technology is transforming the customer service industry, and we are thrilled to be leading this transformation.”
Jeroen van der Toolen, investment partner at KPN Ventures, said CloudTalk is a leader in the AI-powered customer service space, with technology that helps businesses improve the efficiency and effectiveness of their customer service operations.
“We are excited to invest in CloudTalk and support the company’s global expansion,” said van der Toolen.
Ondrej Bartos, investment partner at Lead Ventures, said CloudTalk is a company with great potential, with technology that solves many of the challenges businesses face in providing customer service.
“We believe that CloudTalk has the potential to become a major player in the years to come,” said Bartos.
CloudTalk’s funding is one of the largest venture capital investments in the AI-powered customer service space in recent years. It reflects the growing investor interest in the potential of AI technology to transform the customer service industry.
【来源】https://tech.eu/2024/01/17/cloudtalk-raises-28m-in-series-b-funding-for-ai-powered-communication/
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