近日，长春市交通运输执法部门对滴滴出行科技有限公司长春分公司花小猪平台进行了约谈，要求其加强合法合规经营。据消息称，滴滴出行、花小猪平台长期存在违规派单、驾驶员索要高价、绕路、爽约等违规行为，严重侵害乘客合法权益，市民及外地游客通过各种方式向行管部门投诉举报，已严重扰乱道路运输正常运营秩序，对长春市冰雪旅游经济发展造成严重影响。
对此，长春市交通运输部门决定暂停办理花小猪平台新上车业务，对其进行约谈并下发整改通知。要求滴滴出行科技有限公司长春分公司花小猪平台严格落实企业主体责任，立即开展全体驾驶员教育整顿，自查自纠，整改到位。同时，建立健全服务投诉受理处理机制，优化投诉处理程序，畅通投诉举报渠道，为投诉举报人维权提供便利。此外，还要坚决杜绝违规派单行为，对未取得合法资质的车辆及驾驶员不派发订单，立即清退平台上不合规车辆和不合规驾驶员。最后，要合理确定网约车运价，严格落实国家、省、市有关部门网约车运价要求，不得扰乱正常市场秩序。
长春市出租汽车协会也发布了《致全市出租汽车行业从业人员倡议书》，呼吁广大出租车从业者全面提升服务质量，遵守交通法规，争当乘客向导。希望长春市出租车行业能够在冰雪旅游经济发展中发挥积极作用，为广大游客提供优质的出行服务。
英语如下：
Title: Changchun Holds Meeting with DiDi Chuxing over Illegal Behaviors Affecting the Ice and Snow Tourism Industry
Keywords: 1. DiDi Chuxing, Hua Xiaozhu
Content: Recently, the transportation law enforcement department of Changchun City conducted a meeting with DiDi Chuxing Technology Co., Ltd.’s Changchun branch, Hua Xiaozhu platform, requesting them to strengthen legal and compliance operations. It has been reported that DiDi Chuxing and Hua Xiaozhu platform have long-term violations such as illegal order dispatching, drivers asking for high prices, route deviations, and missed appointments, severely infringing on the legitimate rights and interests of passengers. Passengers and tourists from other cities have complained to the authorities through various means, seriously disrupting the normal operation order of road transport and seriously affecting the development of Changchun’s ice and snow tourism economy.
In response, the Changchun Municipal Transportation Department decided to suspend the new booking business of Hua Xiaozhu platform, hold a meeting, and issue a rectification notice. It demanded that DiDi Chuxing Technology Co., Ltd.’s Changchun branch, Hua Xiaozhu platform strictly implement the main responsibility of the enterprise, immediately carry out education and rectification of all drivers, self-check and self-correction, and complete the rectification. At the same time, it is necessary to establish and improve a service complaint handling mechanism, optimize complaint handling procedures, smoothen complaint reporting channels, and provide convenience for complaint reporting persons to safeguard their rights. In addition, it is necessary to resolutely eliminate illegal order dispatching behaviors, not dispatch orders to vehicles and drivers without legal qualifications, and immediately remove unqualified vehicles and unqualified drivers from the platform. Finally, it is necessary to reasonably determine the ride-hailing fares, strictly implement the requirements of relevant national, provincial, and municipal departments on ride-hailing fares, and not disrupt the normal market order.
The Changchun Taxi Association also issued an “Initiative to All Taxi Industry Practitioners in the City”, calling on taxi practitioners to comprehensively improve their service quality, obey traffic regulations, and strive to be guides for passengers. It is hoped that Changchun’s taxi industry can play an active role in the development of the ice and snow tourism economy and provide high-quality travel services for tourists.
【来源】https://www.ithome.com/0/745/610.htm
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