近日，我国电商巨头淘宝宣布对旗下智能客服产品店小蜜进行基于AI大模型的升级，并已邀请商家进行测试。据悉，升级后的店小蜜预计在2024年6月全行业上线。此次升级，使得店小蜜的AI问答能力得到显著提升，答案准确率高达85%。这不仅意味着售前导购、售后服务、数据洞察、接待质检等环节将更加精准高效，也显示了淘宝在人工智能技术应用上的决心和实力。
升级后的店小蜜，将更好地满足商家和消费者的多元化需求，提供更优质的购物体验。据悉，淘宝方面测试数据显示，店小蜜基于大模型强化AI问答能力后，答案准确率提升至85%，能够服务于售前导购、售后服务、数据洞察、接待质检等环节。这一成果的取得，标志着我国电商行业在人工智能应用领域的进一步突破。
Title: Taobao upgrades Store Assistant based on AI large model
Keywords: Taobao, AI large model, Store Assistant, upgrade, precision service
News content:
Recently, Chinese e-commerce giant Taobao announced the upgrade of its intelligent customer service product Store Assistant based on an AI large model, and has invited merchants to participate in the test. It is expected that the upgraded Store Assistant will be launched across the industry in June 2024. The upgrade of Store Assistant has significantly improved its AI question and answer capability, with an answer accuracy of up to 85%. This not only means that the pre-sales consultation, after-sales service, data insight, and reception quality inspection等 links will be more precise and efficient, but also shows Taobao’s determination and strength in applying artificial intelligence technology.
The upgraded Store Assistant will better meet the diverse needs of merchants and consumers, and provide a more superior shopping experience. It is reported that the test data of Taobao shows that after the Store Assistant’s question and answer capability was strengthened based on the large model, the answer accuracy reached 85%, and it can serve various links such as pre-sales consultation, after-sales service, data insight, and reception quality inspection. The achievement marks a further breakthrough in the application of artificial intelligence in China’s e-commerce industry.
【来源】https://www.jiemian.com/article/10656784.html
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