近日，北京市餐饮行业协会和北京烹饪协会联合发布倡议，旨在进一步优化北京餐饮业的点餐和支付服务。倡议源于部分市民投诉反映在一些消费场所存在消费只能扫码、拒收现金、拒绝提供纸质菜单等问题，影响了消费体验。
倡议提出，餐饮服务经营者应保障顾客消费选择权，尊重消费者意愿，在使用扫码点餐的同时也要提供人工点餐服务，保留传统菜单，支持现金和银行卡支付等。此外，餐饮服务经营者还需保护消费者信息安全，扫码点餐应以不获取或尽量少获取消费者信息为前提。
根据《中华人民共和国消费者权益保护法》和《互联网用户公众账号信息服务管理规定》，经营者不得以格式条款、通知、声明、店堂告示等方式，作出排除或者限制消费者权利、减轻或者免除经营者责任、加重消费者责任等对消费者不公平、不合理的规定。同时，经营者收集、使用消费者个人信息应遵循合法、正当、必要的原则，并经消费者同意。
英文翻译：
News title: Beijing Associations Launch Initiative to Improve Dining Ordering Service
Keywords: Dining ordering, consumer rights, information security
News content:
Recently, the Beijing Catering Association and the Beijing Cooks Association jointly issued an initiative to further optimize the dining ordering and payment services in Beijing. The initiative was launched in response to complaints from some citizens reflecting that consumption venues exist problems such as only allowing scanning payment, refusing cash payments, and refusing to provide paper menus, which affect the consumer experience.
The initiative proposes that catering service operators should guarantee customers’ rights to choose, respect consumer willingness, provide both scanning and manual ordering services, retain traditional menus, and support cash and bank card payments. In addition, catering service operators also need to protect consumer information security, and the scanning ordering process should minimize the collection of consumer information.
According to the “Consumer Rights Protection Law of the People’s Republic of China” and the “Provisions for the Management of Internet User Public Account Information Services”, operators are prohibited from using format terms, notices, declarations, and storefront announcements to make unfair and unreasonable provisions that exclude or limit consumer rights, reduce or exempt operator liabilities, and increase consumer liabilities. At the same time, operators should follow the principles of legality, legitimacy, and necessity when collecting and using consumer personal information, and obtain consumer consent.
【来源】https://www.ithome.com/0/743/732.htm
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