Customers who recently purchased a brand new iPhone XR from JD.com International are raising concerns over potential quality issues with the device’s screen. The matter has sparked a discussion on the popular Chinese tech forum, Coolapk, where users have shared images and descriptions of the problem.
Problem Description
The issue, as described by several users, appears to be concentrated on the upper right corner of the phone’s screen. Users report that the outer layer of glass remains smooth and appears normal when dry. However, when water is applied, the liquid tends to accumulate and stay for an extended period in that specific area. Additionally, when fingers with oils or grease are swiped across the screen, the marks are more visible than usual.
User Concerns
The primary concern among users is whether the issue is indicative of water damage or a problem with the screen’s manufacturing process. Despite the fact that the users have not exposed their devices to any water sources, the symptoms suggest a potential fault in the screen’s seal or coating.
Possible Causes
There are two main possibilities for the observed issue:
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Manufacturing Defect: The problem might stem from a defect in the manufacturing process of the screen. This could include issues with the oleophobic coating, which is designed to repel oils and moisture, or a faulty seal that allows moisture to accumulate under the glass.
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Water Damage: Although the users claim no direct exposure to water, it is still possible that the devices were affected by moisture during transit or storage. This could lead to similar symptoms, such as water accumulation and increased visibility of finger marks.
Response from JD.com International
As of now, there has been no official statement from JD.com International regarding these reports. Users are awaiting a response to determine if there is a recall or repair program in place for affected devices.
Impact on Users
The issue is not only a cosmetic concern but could also affect the functionality of the device. Users are worried that prolonged exposure to trapped moisture could lead to more serious problems, such as screen failure or damage to the internal components.
Conclusion
The reports of screen issues with the new iPhone XR purchased from JD.com International highlight the importance of quality control in the manufacturing and distribution process. Users are advised to monitor their devices for similar issues and reach out to customer service for assistance. As the matter unfolds, it will be crucial for JD.com International to address these concerns promptly and provide a satisfactory resolution for affected customers.
For more updates on this issue, stay tuned to our tech section.
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