#### 中新网上海7月27日电（记者 陈静）
在社会组织体系中扮演重要角色的消费者组织，如何在新的时代背景下进一步解放和发展生产力，激发和增强社会活力？这一议题成为业界关注的焦点。上海市消费者权益保护委员会委员、上海市消费者权益保护基金会研究室主任钟民在接受记者采访时强调，消费者组织的改革与创新，特别是实现自治性和相对独立性，对于提升消费者权益保护工作的效能至关重要。
#### 现状与挑战
随着消费市场的日新月异，消费者主体意识和权利意识的日益增强，以及社会诚信体系建设的相对滞后，消费者组织面临的挑战日益凸显。钟民指出，消费者投诉数量居高不下，反映出当前消费者组织在职能作用、影响力和社会影响力等方面仍存在改进空间。具体表现为类型不丰富、特色不鲜明、功能不互补等问题，影响了消费者组织的有效运作和效率提升。
#### 现代化转型路径
为应对挑战，实现现代化转型，钟民提出以下几点关键方向：
1. **提升公信力、引领力、影响力和凝聚力**：消费者组织应加强自身建设，提升透明度和公信力，通过高质量的消费者权益保护工作，增强在社会公众中的影响力和凝聚力。
2. **科学认识现代化消费者组织特征与功能**：借鉴成熟市场经济国家的经验，明确现代化消费者组织的基本特征，如自治性和相对独立性，以及其作为政府与市场、消费者与经营者桥梁纽带的角色定位。
3. **推进消费领域社会合作共治**：消费者组织应发挥自治性和相对独立性的优势，促进政府、市场和消费者之间的平等合作与互补服务，推动形成多元化的消费治理机制。
4. **连接政府与市场、消费者与经营者**：作为现代社会中连接政府与市场、连接需求与供给的重要桥梁，消费者组织在促进政府决策科学化、提升消费者与经营者的互动效率方面扮演关键角色。
#### 系统工程与重点措施
全面深化改革推进消费者组织现代化建设是一项系统工程。钟民强调，消费者组织应祛除行政化和机关化的倾向，加强调查研究，积极参与立法立标工作，提高商品比较试验效率和效益，并在重点行业、大型企业和第三方互联网平台等设置消费维权联络点，以提高消费者咨询便利性，落实经营者责任，促进消费者投诉高效化解。
通过这一系列举措，消费者组织不仅能够更好地保护消费者权益，还能在促进市场健康发展、推动社会和谐稳定方面发挥更大作用。这一改革路径体现了消费者组织在现代经济社会中的全新定位与使命，对于推动经济社会高质量发展具有重要意义。
英语如下：
### Consumer Organizations Reform: Empowerment through Autonomy and Independence
#### Shanghai, July 27 (Xinhua) – Journalist Chen Jing
In the evolving landscape of society, how can consumer organizations, playing a pivotal role in the system of social organizations, further unleash and develop productivity, and invigorate societal vitality? This question has become a focal point of industry attention. Zong Min, a member of the Shanghai Consumer Rights Protection Committee and the Director of the Research Office of the Shanghai Consumer Rights Protection Foundation, emphasized during an interview that the reform and innovation of consumer organizations, particularly through the attainment of autonomy and relative independence, are crucial for enhancing the effectiveness of consumer rights protection.
#### Challenges and Opportunities
With the ever-changing consumer market, the growing awareness of consumer rights, and the lagging development of social integrity systems, consumer organizations face increasing challenges. Zong Min points out that the high number of consumer complaints highlights the need for improvement in the organizations’ roles, influence, and social impact. This is exemplified by the lack of diverse, distinctive, and complementary functions, which hinder the effective operation and efficiency of consumer organizations.
#### Modern Transformation Pathways
To tackle these challenges and embark on a modern transformation, Zong Min suggests several key directions:
1. **Enhancing Credibility, Influence, and Cohesion**: Consumer organizations should strengthen their self-construction, increase transparency, and bolster their credibility. They should enhance their impact through high-quality consumer rights protection efforts, thereby strengthening their influence and cohesion within the public.
2. **Deep Understanding of the Characteristics and Functions of Modern Consumer Organizations**: By learning from mature market economies, consumer organizations should clarify their fundamental characteristics, such as autonomy and relative independence, and their role as a bridge between government, market, consumers, and operators.
3. **Promoting Collaborative Governance in the Consumer Field**: Leveraging their autonomy and relative independence, consumer organizations should facilitate equal cooperation and complementary services between the government, market, and consumers, leading to the establishment of diversified consumer governance mechanisms.
4. **Acting as a Link between Government, Market, Consumers, and Operators**: As a crucial bridge connecting the government and market, and the needs and supply, consumer organizations play a pivotal role in enhancing government decision-making, improving the efficiency of consumer-operator interactions, and promoting the scientific approach to consumer rights protection.
#### Systemic Reform and Key Measures
The comprehensive reform and modernization of consumer organizations is a systemic project. Zong Min stresses that consumer organizations should remove administrative and institutional tendencies, deepen research, actively participate in legislative activities, improve the efficiency and effectiveness of product comparison tests, and set up consumer complaint handling points in key industries, large enterprises, and third-party internet platforms. These measures aim to increase consumer convenience, hold operators accountable, and facilitate the efficient resolution of consumer complaints.
Through these measures, consumer organizations not only better protect consumer rights but also play a larger role in promoting the healthy development of the market, and contributing to social harmony and stability. This reform path underscores the new positioning and mission of consumer organizations in the modern economy and society, which is of great significance for driving high-quality economic and social development.
【来源】http://www.chinanews.com/cj/2024/07-27/10258700.shtml
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