根据广东省消费者委员会24日的最新消息，今年上半年，广东省各级消费者委员会共接待了68,541人次的消费者来访和咨询，处理并受理了364,907件消费者投诉，为消费者挽回经济损失共计2.23亿元人民币。这一系列数据反映出了广东消费市场的活跃度以及消费者权益保护工作的持续加强。
统计数据显示，与去年同期相比，上半年广东各级消委会受理的消费者投诉件数增长近一倍。这一增长趋势主要与国家法定节假日的集中消费效应紧密相关，以及广东在提升消费维权渠道便利性方面的努力。在节日经济的带动下，消费市场持续升温，消费者在享受购物乐趣的同时，也对服务质量、商品质量提出了更高要求。
从投诉内容来看，实物商品的投诉量显著上升，尤其是汽车、家电等销售量大的商品，投诉总数达到152,356件，占投诉总量的41.75%。其中，家用电子电器类、服装鞋帽类和日用商品类位居投诉量前三位，占商品类投诉总量的73.74%。在投诉性质方面，售后服务、合同纠纷和质量问题是最常见的投诉类型，占投诉总量的八成以上。
广东省消费者委员会指出，上半年家用电子电器、生活社会服务、互联网服务等领域成为投诉的热点。智能家电的质量问题、售后服务不足，以及婚介服务的参差不齐，还有宽带接入服务的宣传与实际提供不符等问题，成为消费者关注的焦点。
这一系列数据不仅反映了消费者权益保护工作的挑战与机遇，也凸显了市场在服务品质、商品质量等方面仍有待提升的空间。广东省消费者委员会将继续加强与相关部门的合作，推动消费者权益保护工作的进一步完善，为消费者创造更加安全、公平的消费环境。
英语如下：
### Title: Guangdong Sees Over 360,000 Consumer Complaints in First Half, with 2.23 Billion RMB in Economic Loss
### Key Phrases: Consumer Complaints, Guangdong, Economic Heating Up
### Content:
#### Guangdong Consumer Council Handles Over 360,000 Complaints in First Half
The latest update from the Guangdong Consumer Council on the 24th reveals that in the first half of this year, the provincial and local Consumer Councils received 68,541 visits and inquiries from consumers, processed and handled 364,907 consumer complaints, and helped recover a total of 2.23 billion RMB in economic losses for consumers. These figures reflect the dynamism of the Guangdong consumer market and the continuous strengthening of consumer rights protection efforts.
Statistical data show that compared to the same period last year, the number of consumer complaints handled by the Guangdong Consumer Councils increased nearly by a factor of two. This growth trend is closely tied to the concentrated consumption effect during national holidays and the efforts of Guangdong to improve the convenience of consumer rights protection channels. Under the impetus of holiday economies, the consumption market has continued to heat up, with consumers demanding higher quality in terms of service and product quality as they enjoy their shopping experiences.
Regarding the content of the complaints, the number of complaints about tangible goods has significantly risen, particularly for automobiles, home appliances, and other high-selling items, with a total of 152,356 complaints, accounting for 41.75% of the total complaints. Among these, household electronics, clothing, shoes, and hats, and daily goods are the top three categories, accounting for 73.74% of the total complaints in the category of goods. In terms of the nature of the complaints, the most common types are service after-sales, contract disputes, and quality issues, accounting for more than 80% of the total complaints.
The Guangdong Consumer Council noted that in the first half, the hotspots for complaints were in the fields of home electronics, social services, and internet services. Issues surrounding the quality of smart home appliances, inadequate after-sales service, and uneven quality in matchmaking services, as well as discrepancies between advertising and actual provision of broadband access services, have become the focal points of consumer concern.
These data not only highlight the challenges and opportunities in consumer rights protection work but also underscore the need for improvements in service quality and product quality in the market. The Guangdong Consumer Council will continue to strengthen cooperation with relevant departments to further refine consumer rights protection efforts, creating a safer and fairer consumer environment for consumers.
【来源】http://www.chinanews.com/cj/2024/07-24/10256335.shtml
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