【苹果内部测试“ASK”工具，以ChatGPT为灵感提升AppleCare客户支持】据权威财经媒体华尔街见闻报道，科技巨头苹果公司正在内部测试一款名为“ASK”的新型人工智能工具，该工具的设计理念受到了近期大火的ChatGPT的启发。ASK全称为“Apple Support Knowledge”，旨在为AppleCare的技术支持顾问提供更高效、精准的客户服务解决方案。
据MacRumors透露，ASK能够自动分析并生成针对用户技术问题的回复，以帮助苹果的客服团队快速响应消费者的疑问。这一创新举措有望减轻客服人员的工作负担，同时提高问题解决的准确性和速度。在实际操作中，AppleCare的顾问将利用ASK生成的建议，通过在线聊天或电话与客户进行沟通，确保信息传递的及时性和专业性。
苹果公司一直以其优秀的用户体验著称，而ASK的开发表明，苹果正积极拥抱人工智能技术，以提升其客户服务体验。尽管目前该工具仍处于内测阶段，但其潜在的影响不容忽视，可能预示着苹果在客户服务领域的新一轮革新。苹果对此暂未发表官方评论，但业界普遍认为，此举将进一步巩固苹果在科技行业的领先地位。
随着AI技术的不断发展，各大公司都在寻求将其应用于客户服务中，以提升效率和满意度。苹果的ASK工具，作为对ChatGPT概念的本土化应用，或将引领科技巨头在这一领域的竞争新趋势。
英语如下：
**News Title:** “Apple Tests ‘ASK’ Tool, a ChatGPT-Inspired Feature to Enhance AppleCare Customer Support”
**Keywords:** Apple internal testing, ASK tool, ChatGPT-like
**News Content:** **Apple is internally testing an ‘ASK’ tool, modeled after ChatGPT to improve AppleCare customer assistance,** according to credible financial news source, Wall Street Journal. The tech giant is developing an artificial intelligence (AI) tool called “Apple Support Knowledge” (ASK), which draws inspiration from the recently popular ChatGPT. The purpose of ASK is to provide AppleCare’s technical support advisors with more efficient and accurate solutions for customer service.
As reported by MacRumors, ASK can automatically analyze and generate responses to users’ technical queries, assisting Apple’s customer service team in promptly addressing consumer concerns. This innovative step is expected to alleviate the workload of customer service representatives while increasing the accuracy and speed of issue resolution. In practice, AppleCare advisors will leverage ASK-generated suggestions to communicate with clients via online chats or phone calls, ensuring timely and professional information delivery.
Renowned for its exceptional user experience, Apple’s development of ASK demonstrates its proactive adoption of AI technology to enhance its customer service experience. Although currently in the testing phase, the potential impact of this tool should not be underestimated, potentially signaling a new wave of innovation in Apple’s customer service sector. Apple has yet to issue an official comment, but industry experts believe this move will further solidify the company’s leading position in the tech industry.
With the continuous advancement of AI technology, companies are seeking to incorporate it into customer service to boost efficiency and satisfaction. Apple’s ASK tool, as a localized adaptation of the ChatGPT concept, could set a new trend in the competitive landscape among tech giants.
【来源】https://wallstreetcn.com/articles/3708946
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